Description

Une professionnelle avec une expèrience forte en relation client. Je suis capable de travailler en tant que point de contact principal pour toute organisation. J'ai l'habitude de travailler sous pression dans un environnement rapide tout en offrant un excellent service à la clientèle.

Je peux vous aider à améliorer votre image de marque en étant le point de contact principal de vos clients. Ayant travailler avec des grands noms comme la société générale, BNP Paribas, J'ai acquis une expèrience solide afin de permettre de répondre et de satisfaire les attentes de vos clients. Ayant travaillé dans plusieurs types d'industrie, je pourrai utiliser mon sens de l'écoute afin que vos objectifs et ceux de vos client soient atteints.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Imprima
Project Manager
January 2021 - Today (5 years and 5 months)
eFinancialCareers
Customer Success Specialist France & Benelux
November 2018 - July 2020 (1 year and 8 months)
London, UK
Implementation of a new onboarding process for new business clients/Trials + implementation of Key Metrics Successfully increased Trial conversion by 10% YoY Work to identify and or develop upsell opportunities based on customer's feedbacks Deliver insightful trainings to ensure client engagement & product adoption Owned each customer's experience across the entire customer lifecycle, including onboarding, driving adoption, continual engagement, renewal, and expansion. Listened to client feedback to identify different market trends and help product management develop road maps that lead to success. Perform monthly/weekly account reviews to ensure clients are meeting goals Minimize customer churn Analysing data to increase client engagement and increase upsells
Ibis london city shoreditch
Front Office Team Leader
January 2018 - November 2018 (10 months)
London, UK
Management of a team of 6 Team members (Train, coach and motivate) Creation of a brochure for the Team members explaining the missions and Value of the Accor brand Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests Managing incoming phone calls and mail Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork Helps meet the department's quantitative and qualitative targets Secure sensitive data (guests information details)