About Emma
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Le Collectionist, Luxury Villas & Chalet RentalsGuest Relations AdvisorMay 2025 - November 2025 (6 months)Customer Experience Management: continuous improvement & issue resolution Conflict resolution: complaints, post-stay support
- Orange BankPerformance Manager in Customer RelationsSeptember 2021 - September 2023 (2 years)Data Analysis: Analyze customer data to identify trends. Performance Reporting: Prepare reports on customer engagement and satisfaction. Customer Segmentation: Develop segmentation strategies to improve service tailoring.
- Orange BankChargée de performance - Data analystSeptember 2021 - September 2023 (2 years)93100 Montreuil, FranceAnalyse des Données : Analyser les données clients pour identifier des tendances et optimiser les stratégies de relation.Reporting de Performance : Préparer des rapports sur l'engagement et la satisfaction des clients.Segmentation des Clients : Développer des stratégies de segmentation pour améliorer l'adaptation des services.
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