About Emerick
English
Native or bilingual
French
Native or bilingual
Experience
- RBCTechnical Systems AnalystJanuary 2021 - Today (5 years and 5 months)Toronto, ON, CanadaCollaborer avec les équipes support pour gérer rapports et déploiements, optimiser Microsoft 365 (Teams, Power BI, Project, Power Platform), automatiser workflows, maintenir sécurité via GPO, documenter et informer les équipes internes.
- BestBuyRemote Technical SupportRETAIL (SMALL BUSINESS)November 2020 - January 2021 (2 months)Toronto, ON, CanadaAssistance technique à distance pour 30–40 clients/jour, résolution rapide de problèmes logiciels et matériels. Accompagnement sur installations et mises à jour, tutoriels personnalisés, conseils sur plans de protection pour améliorer satisfaction et fiabilité à long terme
- Trillium Health PartnersDesktop Support TechnicianSeptember 2020 - October 2020 (1 month)Mississauga, ON, CanadaSupport technique sur postes et portables critiques. Participation à la migration de 10 000 ordinateurs vers Windows 10, avec 20–30 upgrades/jour. Installation de logiciels, imprimantes et scanners, relocalisation de matériel pour PRU, garantissant continuité et efficacité
Recommendations
Be the first to recommend Emerick
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Microsoft Office Specialist: Expert (Microsoft 365 Apps) Certified in Cybersecurity (CC) Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Security, Compliance, and Identity FundamentalsMicrosoft Office Specialist: Expert (Microsoft 365 Apps) Certified in Cybersecurity (CC) Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Master's degreeUniversity of Montpellier2009Master's degree