Elsa Heneman

. Gèrer la base de connaissances des process hôtels Sales & Distribution d'Accor (Service Now) : définir la gouvernance et piloter la mise en œuvre en fédérant les équipes ventes, les filiales et la DSI.

. Superviser la construction des processus et des formations ainsi que leur publication. S’assurer de la cohérence des livrables.

. Organiser le maintien à jour de la documentation et des formations à destination des utilisateurs finaux (hôtels et vendeurs régionaux).

. Animer et manager l'équipe de 4 Knowledge Managers en les coachant sur la conduite du changement (déploiements de solutions logicielles).. Gèrer la base de connaissances des process hôtels Sales & Distribution d'Accor (Service Now) : définir la gouvernance et piloter la mise en œuvre en fédérant les équipes ventes, les filiales et la DSI. . Superviser la construction des processus et des formations ainsi que leur publication. S’assurer de la cohérence des livrables. . Organiser le maintien à jour de la documentation et des formations à destination des utilisateurs finaux (hôtels et vendeurs régionaux). . Animer et manager l'équipe de 4 Knowledge Managers en les coachant sur la conduite du changement (déploiements de solutions logicielles).

✔Contents and Records management . Ensure availability and update Operational documentation within Methods and Quality department . Process and publish around 20 e-learnings or multimedia assets per year . Coordinates with provider and team to create digital learning medias . Coach team with digital instructional design (storyboarding and storyline edition) . Responsible for the documentary repository's documents and updates across the company ✔ Digital Learning and Learning Management System (LMS) . Lead bidding responses and contract new LMS provider . Launch and run 8 onboarding paths . Set the KPIs metrics and publish monthly reports to the board . Organise and classify metadata of each learning object ✔ Communication and engagement . Switch in class trainings to webinars and train the trainers . Ensure engagement of employees through communication plan (video, motion design animations, webinars, infographics) . Foster a sponsoring community of ambassadors

Achievements: Saved 30 K€/year by developping in house production process of e-learning modules Increased and maintained over 25% the number of visits on the corporate wiki Make experts write in wiki and raised the number of articles by 20% Animated around 8 - 10 trainings per year (change management, trainers, coaching) Produced 4 e-learnings and 2 in class modules ✔ Information systems' deployment: . Migration of databases (SharePoint to Google Suite and Google site to AO docs). . Lead configuration of new ECM for our training knowledge base (1 intern managed through the project) ✔ Knwoledge Management projects: . Lead tacit knowledge capitalization projects (produced an average of 20 wiki articles per location) . POC designed interface to meet customer usages ✔Training missions: . Create technology-based training methods and best practices for encouraging employee participation in the development process . Implement adult learning and training at all levels within the organization . Supervise training specialists and provide them with guidance on how to build facilitation skills . Create tailor-made training paths and participate in SPOC (Small Private Open Classroom) ✔ Develop E-learning, rapid learning modules combined with adult learning theory and techniques . Integrate e-learnings into LMS . Manage e-learning projects involving several key players and suppliers ✔ Implement and follow training tracking on French production sites