Description

Project manager, fluent in 4 languages, 4 years experience in project management and internal process optimization.

I had the chance to work in several countries such as France, Spain, Switzerland or India.

Thanks to my multicultural background I was able to work easily with different teams and sectors.

I was also able to manage teams of consultants and developers during my last experiences and to deepen my technical knowledge, especially in software implementation.

I am currently based in Madrid, but can travel to Paris or Nantes.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Weezevent
Customer Success
ENTERTAINMENT AND LEISURE
July 2022 - December 2022 (5 months)
Manage a portfolio of Key accounts from sales to event closing (15 events, average of 20.000 people per day, 3 applications, average of 1000 devices)
Train accounts on Weezevent solutions (online ticketing, access control, on-site sales, cashless, CRM)
Organize the deployment of Weezevent solutions on the events and coordinate the teams on site, accompanying them in the field (Manage customer success team: 15 persons, resolve litigations and ensure the proper running of the event)
Generate post-event reports and analyses, identify new features needed and suggest areas of improvement
customer success Gestion de projet Application Mobile Event Management
Astroline
Manager of Operations
TELECOMMUNICATIONS
January 2022 - June 2022 (5 months)
Madrid, Spain
- Définition et mise en œuvre de nouveaux process pour les départements ventes, facturation et qualité

- Amélioration des outils et des systèmes internes. Administrateur de Zoho One

- Gestion des indicateurs clés de performance pour mesurer les objectifs de productivité et assurer la gestion du changement et l'engagement des utilisateurs
Optimisation des processus Stratégie commerciale Administration système CRM Zoho CRM
Laragon Consultores
Project manager
ENVIRONMENTAL
March 2019 - August 2021 (2 years and 5 months)
Community of Madrid, Madrid, Spain
- Analyse des besoins et de la faisabilité du projet, préparation des appels d'offre et budgétisation

- Gestion de l'implémentation des 2 logiciels QHSE du Kick Off au support (15 clients, 4 implantations from scratch, 6 Upgrades, 6 intégrations : SAP/Microsoft Azure/SSO..)

- Management équipe de 10 consultants (assignation sur les projets, rétroplanning, suivi individuel...), point d'ancrage entre les différentes parties prenantes

- Management des budgets et follow up des KPI's et ROI de chaque projet

- Formations clients et nouveaux utilisateurs et gestion du support
Gestion de projet QHSE Management d'équipe Méthode agile SAP Cahier des charges