Description

Bonjour, je vous propose ma solide connaissance des solutions de Centres de Contacts et Gestion de la Relation Client, acquise en plus de 20 ans d'expérience dans des rôles de management SI, conduite de projet technique, ingénieur solution, product owner.

Je suis fortement orienté satisfaction client et m'intègre dans les équipes techniques ou MOA.

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Crédit Agricole Assurances
Pacifica (Credit Agricole) : mission MOA Direction des Sinistres
BANKING AND INSURANCE
April 2023 - Today (3 years and 2 months)
Paris, France
Product Owner Centre de Contacts bandeau voix et omnicanal Genesys
CTI product owner omnicanal gestion de sinistres
Vonage
Senior Solutions Engineer
September 2019 - April 2023 (3 years and 7 months)
Paris, France
Understand the prospects needs and transform them into solutions from discovery to closing opportunities :
- build the responses to RFPs combining my own knowledge and the one of our experts
- present our solutions to prospects and clients
- create custom demonstrations and proof of concept
- scope project implementations to produce statement of work
- participate in marketing and partners events (public presentations, demonstrations,...) Result : 1st contributor in EMEA in 2022 with 1,3M$ ARR generated
LVMH Client Services
IT & Projects Manager
March 2019 - July 2019 (4 months)
Paris, France
o Implement Vonage and Salesforce solutions for new LVMH "maisons" : Guerlain UK, Givenchy US, Hublot, Celine,… o Support head of account management building proposals for new maisons.