About Diana
Spanish
Native or bilingual
English
Fluent
Italian
Native or bilingual
French
Basic
Experience
- Luxury DestinationCommunity ManagerTRAVEL AND TOURISMJune 2022 - July 2022 (2 months)Dubaï, United Arab EmiratesAs a Community Manager for a Dubai tour operator targeting the Latin American market, my mission was to engage and build a vibrant online community. Through captivating content and personalized interactions, I aimed to inspire travelers to choose our tours and share their experiences.Brand growth and digital presence.Social media management.Content creation: photos, videos and text writing.Metrics analysis.
- Cezigue.ioCMO & Co-founderAUTOMOBILEMay 2022 - Today (4 years and 1 month)Toulouse, FranceAs the CMO and Public Relations lead at Cezigue, my mission is to steer our brand vision, ensuring every interaction reflects our commitment to innovation and accessibility. I work to connect Cezigue with our audience, highlighting how our no-code platform empowers users to create personalized mobility solutions. My goal is to inspire communities to be more resilient and self-reliant with CezigueCreation of brand identity.Creation of the company's Digital Marketing and Comm. strategy.Creation of mock ups for the apps to be developed in our tool.SEO website optimisation.Creation of content: photos, shortvideos, infographics, text and article writing.Management of social networks.
- Zurich Insurance Agency, Brescia, ItalyCommunity ManagerBANKING AND INSURANCEJanuary 2020 - December 2021 (1 year and 11 months)Brescia, ItalyMy mission focused on demystifying the complexity of the sector and humanising our brand. I created social media content strategies to engage with our followers, responding to their queries and highlighting our unique value. My goal was to make our customers feel understood and supported, thus improving their satisfaction and loyalty, while increasing our digital visibility.My mission focused on demystifying the complexity of the sector and humanising our brand. I created social media content strategies to engage with our followers, responding to their queries and highlighting our unique value. My goal was to make our customers feel understood and supported, thus improving their satisfaction and loyalty, while increasing our digital visibility.Monitor user interactions and respond to user queries in a timely manner.Monitor the agency's online reputation and manage any brand crises on social media.Create and manage engaging and relevant content on our Facebook and Instagram platforms.Analyse our social media performance and adjust strategies as necessary.Keeping up to date with the latest trends in the industry.Work closely with the marketing team to develop and implement awareness and engagement campaigns.Educate our followers on the importance of our products and how they can meet their needs.
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Education
- Master in Digital Marketing & e-commerceEAE Business School, Barcelona, Spain
- Bachelor's Degree in Business Administration and ManagementCeipa Business Management School2017
Certifications
- Social media and community manager expertMarketing Digital Mind2021
- Social Media Management CourseMAC Formazione2021