About David
International experience across Finance and Tech, both B2C and B2B, with an emphasis on customer-facing roles. Strong project management skills and attention to detail, with the curiosity and energy to dig into problems. Team management, both direct and indirect.
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
German
Basic
Remote only
Primarily works remotely
Experience
- PANDASCOREHead of Customer SuccessMay 2022 - Today (4 years and 1 month)Paris, FranceResponsible for building the Customer Success function. More specifically in charge of:- Setting up business metrics, rituals and processes to prepare for scale- Driving growth through esports book performance improvements and marketing initiatives- Deploying new products and features among client base- Challenging product roadmap with customer product feedback- Ensuring smooth transition for customers throughout their lifecyle
- Palantir TechnologiesDeployment StrategistMarch 2020 - January 2021 (10 months)Paris, France• Built and implemented a scalable user engagement strategy to migrate existing offering under a SaaS model, targeting a 3x growth in user base• Revamped full R&D process to increase quality of user signal at scale and inform product roadmap
- Palantir TechnologiesDeployment StrategistJanuary 2019 - March 2020 (1 year and 2 months)Middle East• Led an end-to-end deployment of a state-wide software solution for a government organisation, from problem definition to design and implementation• Led a team of 7 cross-functional engineers: back-end and front-end engineers• Fully managed the customer relationship throughout the deployment, from key senior stakeholders to operational users• Collaborated closely with Product Engineering teams to deliver the most adapted solution based on customer needs
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Education
- Master of BusinessLondon Business School2016Master of Business Administration (MBA)
- Master's degree, Banking/FinanceEcole supérieure des Sciences commerciales d'Angers2010Master's degree, Banking/Finance