Description

15 ans de management à distance de services de support externalisés internationaux dans le secteur informatique (Microsoft). De solides compétences en matière de relations, de conduite de changement et de communication se combinent à une excellente analyse des données pour offrir des performances exceptionnelles lorsque les enjeux sont élevés.

Mon expérience antérieure comprend 5 ans de développement d’applications collaboratives (Lotus Notes / Java), de gestion de projets internationaux (IFC / Word Bank) et 14 ans en tant que officier de l'armée britannique.

Mes qualifications comprennent: Diplôme Ingénieur (électrique), Mastère en Réseaux Informatiques, Mastère en Ingénierie d'Affaires, Interprète russe, Changement Management PROSCI, 6 Sigma (Green Belt); Négociation de Valeur INSEAD

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent
Russian
Conversational
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

Microsoft
Microsoft Devices EMEA Support Delivery Manager
May 2017 - Today (9 years and 1 month)
Paris, France
Responsible for the delivering the End to End support experience for Surface and related Devices manufactured by Microsoft for Consumer and Business customers marketed in EMEA.
Microsoft
Surface EMEA Commercial Support Delivery Manager
May 2015 - May 2017 (2 years)
Developing and Delivering the support experience for Commercial Customers and Partners using Windows Devices including Surface, Surface Book and future members of the Microsoft Windows devices family.
Microsoft
Service Delivery Team Manager
May 2014 - May 2015 (1 year)
Support Delivery Team manager for EMEA Commercial Teleservices. Responsible for Customer Services, Telesales and Online Subscription management for Business Customers and Partners delivered by 2 outsourced suppliers from 4 sites. Team planning and performance management for 6 full time support delivery managers;

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Mastère, Solution Sales Project Management
EPF Engineering School
2004
Mastère, Solution Sales Project Management
Master of Science
University of Dublin, Trinity College
1999
MSc, Computer Networks & Distributed Systems