About Damien
With 20 years of experience in IT and currently working as a CRM Consultant, I bring a strong background in Database engineering, DevOps practices, and ETL solutions.
I’m seeking missions in data-oriented environments.
Known for being curious, meticulous, and people-friendly, I enjoy working in collaborative settings where data governance, quality, and architecture are key to delivering value and driving business decisions.
French
Native or bilingual
English
Fluent
Can work on-site
Sophia Antipolis (up to 40km)
Experience
- Compétences et DéveloppementSSIS IntegratorFebruary 2023 - Today (3 years and 4 months)SSIS developer on an accounting data reconciliation solution.- Requirements analysis and drafting of functional and technical specifications- Design and creation of the SQL Server database- Development of ETL data flows using SSIS- Data quality control and validation- Creation of a monitoring dashboard using Power BI- End-to-end delivery including testing, production release, and post-deployment support with business teams
- AIR FRANCEUNICA - CRM Application EngineerDecember 2015 - Today (10 years and 6 months)Sophia Antipolis, FranceFunctional & Technical Operation of the "CRM Push" Application for Air France KLM Customer Communications- Oversight of a high-volume communication platform handling 4 million messages per week (email, SMS, push notifications).- Architected the migration of the Unica platform to Microsoft Azure, leveraging Docker and Kubernetes.- Active involvement in monthly application updates and deployments using HCL Unica Campaign, Interact, and Acoustic solutions.- Developed monitoring and automation tools using Elastic/Kibana, Shell scripting, and SQL.- Optimized campaign and database performance (including query tuning, indexing, materialized views, tables partitioning...) on Oracle and Teradata.- Managed data feeds, reporting setup, and BI support via Acoustic and Spotfire, assisting Business Analysts.- Implemented Agile & SAFE methodologies, serving as Scrum Master, using Kanban and Jira for project tracking.- Technical Lead: Provided Unica expertise, training, and support to a Multi-Delivery Center (MDC) supplier.- Functional Analyst: Defined development guidelines and roadmaps based on stakeholder requirements.
- AIR FRANCEUnix Linux System EngineerSeptember 2007 - December 2015 (8 years and 3 months)Sophia Antipolis, FranceMultiple Successive Missions within the TOS Team as a Unix Systems Engineer- Virtualized servers within a VMware environment, optimizing resource allocation and infrastructure efficiency.- Led the deployment of a Disaster Recovery Plan (DRP): relocated 250 servers, validated processes, coordinated operations, and executed critical nighttime interventions.- Managed Cisco network infrastructure and EMC storage migrations, ensuring minimal downtime and seamless transitions.- Handled production incidents and Level 3 technical escalations, providing expert troubleshooting and resolution.- Developed monitoring tools using Web, Shell, and Perl scripting, enhancing system observability and reliability.- Industrialized hardware, system, and software installations, streamlining deployment and operational efficiency.Context: High-demand, highly industrialized IT environment.Technologies: Red Hat Linux, VMware, Shell, Perl, and various enterprise tools like Clustering and Scheduling.
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Education
- IUT de Nice Sophia-AntipolisDU Ingénierie des Réseaux Informatiques1999IUT de Nice Sophia-Antipolis
- IUT de GrenobleDUT Génie des Télécommunications et Réseaux1998IUT de Grenoble
Certifications
- TOEIC Listening and Reading Testhttps://www.etsglobal.org/2017