About Damien
French
Native or bilingual
Experience
- SunriseHead of Growth & Revenue OperationsJune 2023 - Today (3 years)
- AnkorstoreHead of PerformanceMarch 2021 - July 2023 (2 years and 4 months)Supported Ankorstore hypergrowth journey > Designed & built operating model (org / processes / tools / automations) in relation with Lead Gen, Product, Customer Care, Sales & Success teams > Handled Hubspot to Salesforce migration > Designed & set up sales performance routines (1:1 / Weekly / MBR / QBR) & reporting (Dataviz & SF) > Target setting (Lead Gen, SDR, AE, Success), forecast & compensation scheme > Supported company growing from 20 to 600 employees
- DoctolibOperations StrategyJanuary 2020 - March 2021 (1 year and 2 months)Île-de-France, FranceScaling Customer Care teams : > Give visibility on our performance -> Define and produce KPIs from an executive to an operational level > Spread data culture and enhance performance follow up > Choose, implement, improve adapted and scalable tools (business tools, staffing plan, incentive model...) > Process definition and teams reorganization > Perform data analysis to answer ad hoc topics or deep analysis to support global projects > Recruitment & management
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Education
- Diplôme d'ingénieur, Supply Chain PerformanceGrenoble INP - Génie industriel2015Diplôme d'ingénieur, Supply Chain Performance