About Damien
Professionnel passionné par la gestion de produits et la relation client, avec une solide expérience dans des entreprises de premier plan telles que Sport Heroes, Tesla, et Hyundai.
Mon parcours varié m'a permis de développer une expertise approfondie en product management SaaS, en développement de marques blanches, et également optimisation et gestion d'équipes customer facing.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- United HeroesProduct ManagerHEALTH AND WELLNESSDecember 2022 - Today (3 years and 6 months)Paris, FranceManaged a team of 7 developers for the development of newfeatures across 13 B2B2C applicationsSupervised the product lifecycle from discovery to QA and deliveryCollaborated with stakeholders to gather and prioritize featurerequirementsAnalyzed user feedback and data to optimize product experienceand performance
- Sport HeroesOnboarding Team LeadHEALTH AND WELLNESSJanuary 2021 - May 2023 (2 years and 4 months)Paris, FranceCreation, structuration & management of the implementation team -white labels and SaaS (3 people).Launch and support of web & app platforms for international keyaccounts (Paris 2024, Danone, L'Occitane, EDF, Groupe VYV...) Clientsatisfaction 6.4/7.Implementation of processes and tools to maximize scalability andautomation. From 15 to 30 clients per CSM.
- Sport HeroesCustomer Success ManagerFebruary 2020 - December 2020 (10 months)Management of key accounts (IRONMAN, Bloomberg, Izmir Marathon...). Maximizing engagement on Virtual Club platforms. Analysis of platform success KPIs with the client. Business development & upsell.
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Education
- Master ProgramRennes School of Business2018Vice-president of the 4L Trophy Coordination association Marketing Fondamentals, Corporate Finance, Management Science...
- MSc Innovation & EntrepreneurshipINSA Rennes / Rennes School of Business2020Startup creation project (18 month) Marketing of Innovation, Strategy, Project Management, Start-up Project Management, HR for entrepreneurs , Business Law