Description

Créatrice de contenu pédagogique et rédactrice polyvalente, je conçois des supports clairs, engageants et impactants pour vos projets.

Avec une expertise en rédaction, traduction (anglais ↔ français), et structuration de process, je vous accompagne dans la création de contenus adaptés à vos besoins. Que ce soit pour développer des formations, rédiger des articles ou formaliser des workflows, je m’assure d’apporter des solutions sur mesure et d’une grande qualité.

J’apprécie particulièrement les projets où je peux :

Créer des contenus qui transmettent des idées complexes de manière simple et captivante.
Organiser et structurer des process pour optimiser l'efficacité des équipes.
Mettre ma maîtrise des langues française et anglaise au service de projets internationaux.
Mon objectif est de vous fournir un travail précis, efficace et parfaitement adapté à vos attentes, avec une approche collaborative et professionnelle.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Customer Service Representative
December 2024 - Today (1 year and 6 months)
France
As an Onepilot agent, I am helping customers' consumers solve their problems, responding effectively to their requests, via email, chat or call.
OnePoint
People Experience Consultant
January 2024 - July 2024 (6 months)
Paris, France
Key Responsibilities:

- Project Management: Participated in consulting missions, defined action plans, and developed change management strategies to support organizational transformations.

- Change Management Support: Designed communication and training materials to facilitate the adoption of new practices; led workshops and training sessions.

- Proposal Writing: Assisted in creating tailored proposals for potential clients, collaborating with mission leads to meet client needs.

- Internal Projects: Contributed to internal initiatives aimed at improving the People Experience community's processes and promoting its activities.
Papà Raffaele & Famiglia
Service Manager
January 2023 - July 2023 (6 months)
Lille, France
Key Responsibilities:

- Team management and leadership: Trained and supervised staff during shifts, ensuring team alignment and motivation to deliver exceptional customer service.

- Performance evaluation: Regularly assessed team performance, identified areas for improvement, and implemented personalized development plans.

- Customer service excellence: Ensured top-notch customer experience by addressing client needs and improving service delivery. Handled customer complaints and concerns professionally and efficiently.

- Service coordination: Organized dining room setup, assigned tables to servers, and monitored customer flow. Planned and coordinated workflow to ensure efficient table turnover and smooth synchronization between the kitchen and service team. Supervised service to ensure meals were served to customer expectations.

- Safety and hygiene standards: Maintained compliance with food safety and hygiene regulations. Ensured the restaurant was clean and well-maintained. Trained staff on safety standards and enforced adherence.

- Inventory management: Monitored stock levels before and after each service to ensure proper supply and usage.

- Kitchen communication: Coordinated with the kitchen to ensure orders were prepared according to customer requests.

- Sales and promotions: Recommended dishes, beverages, and promotions to boost sales. Developed strategies to enhance customer loyalty and repeat visits.

- Reports and documentation: Maintained logs of shift events, customer complaints, staff performance, and sales data.

- Cash handling: Managed cash registers and ensured accurate handling of payments and daily balances.