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Malt Strategy
Clémence MirmandCM

Clémence Mirmand

Key Account Manager - Customer Success Manager

€450/day
Lyon, FR
3-7 years
Customer Success Management
Stratégie commerciale
Gestion de la relation client (CRM)
Négociation
Déploiement de projet

Average response time: 1 hour

About Clémence


Dynamique et rigoureuse, j'ai à cœur de créer une relation client de qualité, de signer puis de déployer les projets vendus. Avec une expérience réussie de 5 ans dans la vente en BtoB, j'ai développé des compétences solides en gestion de projet et management de comptes. Disponible en remote à temps plein, n'hésitez pas à me contacter pour toute demande.

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • The Adecco Groupe (France)
    Key Account Manager
    HUMAN RESOURCES
    February 2022 - February 2025 (3 years)
    Paris, France
    – Energy, railway and sport event industries
    Set and achieved annual gross margin target of €1 million
    Managed and developed strategic relationships with key B2B clients (French and international), delivering the full sales cycle. These clients—across the energy, sports event, and railway sectors—received comprehensive solutions for strategic recruitment projects.
    Negotiated service contract terms and conditions, ensuring mutual satisfaction and achievement of agreed objectives.
    Transversal management of all internal teams (marketing, delivery and legal teams) to guarantee successful delivery of recruitment projects, from candidate sourcing to final integration within client organizations.
    Project management for orchestrating the rollout of contracted projects, tracking success metrics, and coordinating with all stakeholders across 16 subsidiaries, including Adecco Training, the training company of the group.
    Gestion de la relation client (CRM) Customer Success Management Stratégie commerciale Négociation
  • Humando Pluriels
    Head of Sales
    HUMAN RESOURCES
    September 2019 - February 2022 (2 years and 5 months)
    Paris, France
    Managed training programs on inclusion, disability, and diversity for executive and management committees across companies in all sectors.
    Diversity, Equity, and Inclusion Customer Success Management
  • The Adecco Groupe (France)
    External consultant in CSR and Sales Strategy
    HUMAN RESOURCES
    December 2018 - June 2019 (6 months)
    Lyon, France
    Conceived, designed, and commercialized the 'Social Pact': a value-proposition that consolidates all of The Adecco Group France's socially responsible initiatives, targeted at the group's Top 50 clients
    Stratégie commerciale Déploiement de projet

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Education

  • Master 2 in Management
    IESEG School of Management
    2019
    Master 2 in Management
  • 6 months university exchange program
    Plekhanov University
    2017
    6 months university exchange program
Check out Clémence's education

Skill set

Diversity, Equity, and Inclusion
Customer Relationship Management (CRM)

Categories