Claudine Thornhill

Providing generalist HR expertise, coaching and support to SME clients within London.

Key Projects

• Employee Engagement: Providing support to the Head of HR on the company's global employee engagement survey. Included design, implementation, results analysis and reporting and action planning;

• Case Management: Leading on and managing the investigations on complex HR matters including sexual harassment, bullying and harassment, dismissal, grievances and misconduct. This included partnering with employment lawyers, advising senior management and board members, conducting investigation meetings, investigation report writing, and making business recommendations;

• Development: Supporting skills and knowledge development through internal workshops including people management, performance management, recruitment and stress management. Supporting the design and implementation of an internal mentorship programme;

• Recruitment and Onboarding: Drafting and posting recruitment adverts, advising on recruitment process and induction planning, drafting offer letters and contracts, referencing, and conducting HR inductions.

Responsibilities: Implementing and embedding new HR processes and procedures, supporting and coaching the Senior Management Team in people management issues, whilst working to ensure the best career experience for Biglight's people

Key Achievements

• Covid 19 Response: Lead on the business' response to the Covid-19 pandemic including implementing remote working, tracking and advising on staff travel and isolation periods, communicating with vulnerable employees, furloughing employees, managing redundancies, keeping abreast of government advice and advising management and staff, responding to employee wellbeing needs

• Performance Management: Designing, rolling out and implementing Biglight's first and second annual appraisals including developing a fully online process, competency frameworks, role grading structure, staff and manager guidance documents, running manager and staff skills shares, and supporting outcomes including training needs, objective setting, salary reviews, bonuses and performance management

• Case Management: Lead on settlement, redundancy and performance management casework.

• Diversity & Inclusion: Leading on policy, process and internal communications of Diversity and Inclusion strategy including policy writing, drafting company statements and implementing strategy.

• Wellbeing: Launching internal personal skills training program including meditation, self-defence and yoga. Managing occupational health cases, supporting staff and coaching managers.

• Rewards & Benefits: Investigating, recommending and implementing enhancements to Biglight's benefits package including enhanced health insurance, employee benefits platform

Assignment: Consultant HR and Legal Advisor, EEF, the Manufacturers' Organisation Project Deliverables: Support development, implementation, sales and onboarding of EEF members and prospective members onto the new EEF HR Information System. Providing HR and Employment Law guidance to member HR Professionals.

Key Achievements

• HR Policy: Provided content, structure and navigation recommendations on EEF's online HR and Employment guidance that is available to EEF members following a full review of the material. Reviewed and advised on EEF member company's written materials including handbooks, policy documents and letters.

• Employee Relations: Provided HR and employment law advice and coaching to various EEF member clients via an HR Advice Line service on day-to-day people management, staff conduct matters, formal and informal performance management cases, sickness absence, occupational health and change processes, including best practice methods, tangible action plans and timescales, managing staff communications and manager expectations.

• External and Internal Communications: Led webinars attended by over 100 member companies to demonstrate and highlight the benefits of EEF's HRIS. Presented internally to Regional Directors and internal departments to increase internal understanding

• Training: On-boarded over 30 clients and supported their set-up and use of the HR Portal