Description

I help organizations turn complex systems (ERP, SaaS) into tools that teams rely on in their daily work.

I design onboarding and enablement programs that accelerate adoption and time-to-value.

I turn users into autonomous contributors who improve and adapt systems to their daily workflows.

My approach: driving real adoption across teams. Not just deployment.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

RAMSAY SANTÉ
ERP Consultant & Trainer (Freelance)
MEDICAL
October 2022 - May 2025 (2 years and 7 months)
- Led ERP enablement programs by addressing user concerns and demonstrating the value of the ERP in daily workflows
- Designed onboarding journeys, reducing onboarding time and increasing engagement
- Enabled users to take ownership of the ERP, contributing ideas to improve and adapt it to their daily needs
ERP Onboarding & LXD Customer Enablement & Adoption Change Management Conduite du changement
IFP TRAINING
ERP Referent / Logistics Administrator
ENERGY AND UTILITIES
January 2013 - December 2020 (7 years and 11 months)
Rueil-Malmaison, France
- Acted as ERP referent (Akuiteo) across operations and project teams
- Coordinated end-to-end international training programs in the oil & gas domain (logistics, planning, delivery, invoicing)
- Delivered remote training sessions to internal teams, driving adoption across departments
- Built reporting frameworks improving data visibility and operational efficiency
- Standardized processes and improved operational consistency
ERP Change Management Customer Enablement & Adoption Conduite du changement
GROHE
Training Manager / Product Enablement
RAW MATERIALS INDUSTRY
February 2010 - April 2011 (1 year and 2 months)
Courbevoie, France
- Trained 600+ users (employees & distributors), supporting product adoption at scale
- Designed modular training content and technical documentation to improve field usage
- Enabled sales and technical teams to better understand and use products in real conditions
Customer Enablement & Adoption Onboarding & LXD Change Management