About Christophe
Directeur de Programme sénior avec une expérience de plus de 25 ans dans la transformation digitale au sein de grands groupes et d’éditeurs de logiciels de premier plan. Reconnu pour apporter des bénéfices tangibles au travers d’une gestion de projet B2B éprouvée adressant les besoins IT et métier dans des contextes internationaux et complexes.
French
Native or bilingual
Can work on-site
Lyon (up to 10km)
Experience
- OdigoCustomer Service PartnerJune 2022 - Today (4 years)Lyon, FranceFinancial, sales and operational follow-up with customers• Accountable of customer satisfaction, QoS and risks• Staff and manage operational teams• Prepare and lead steering committees with customers• Supervise account turnover and margin• Lead upselling initiatives in collaboration with sales executives• Supervise subsequent upsell projects execution relying on Odigo dedicated project managers Contractual commitment management• Manage contractual amendments and renewals in collaboration with Legal and, Data Protection and Security departments• Monitor compliance to SLA• Perform procurement actions
- BiomérieuxProject Manager Finance 2.0January 2020 - June 2022 (2 years and 5 months)1 Espl. François Mitterrand, 69002 Lyon, FranceManaged on IT side the Finance 2.0 major program to review all Finance processes and tools for the 37 bioMérieux subsidiaries. Scope is Accounting, Reporting Model and Financial Planning. Project IT ecosystem is extended SAP environment including ECC ERP, BPC/SAC Planning EPM and BW4/ Hana BI.
- FISManager - Professional ServicesSeptember 2010 - January 2020 (9 years and 4 months)Île-de-France, FranceManaged international deployment and integration client-facing projects on FIS Cloud aligned with strong project management methodology by coordinating worldwide-based business consultants, technical experts and developers.
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Education
- Engineer's degree, Computing, Mathematics, EconomicsENSIIE - École Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise1993Engineer's degree, Computing, Mathematics, Economics
- Mathematics - Operational researchPolytechnique Montréal1992Mathematics - Operational research