Christina Dong

Client: BELFIUS Definition and management of the Roadmap, infrastructure, process, and tools for the client, Implementation of SIAM high level. Client: EUROP ASSISTANCE Definition of the planning, Implement ServiceNow Service Request Management from scratch ( categories, roles, peoples, catalogs, access, rules, SLA, workflow,...) . Communication with stakeholders, tehnical/ functionnal process preparation, preparation of user case and UAT. Client: DANONE Definition of client needs, Using Agile method, design (UX/UI), build and implement of ServiceNow Mobile application, walk-up Experience and Chat with service desk modules. Client: GEODIS Management & integration of ServiceNow ITSM

Client: PARIS TOWN HALL Management of Change for all 300 000 users in Paris and work closely with client needs. Identify their business problems and develop the right approach and analytical solution with EasyVista. Client: DALKIA ServiceNow Knowledge Management implementation, defining the planning, integrate the tree view with categories, knowledge base, workflow.