About Christelle
With 18 years of experience as a serial entrepreneur and expert in People and Operations, I have a proven track record of successfully launching and scaling companies in Lebanon, the GCC, and Europe. My background in operations has equipped me with the ability to work effectively in fast-paced and dynamic environments, honing my organizational and multitasking skills. I have a strong record of managing complex and dynamic projects and am skilled in strategic planning and project management. Additionally, I am experienced as a mentor and coach, sharing my knowledge and expertise to empower and support the growth and success of others.
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- EscalateFounderMarch 2021 - Today (5 years and 4 months)Paris, FranceEscalate is a hands-on operation consulting and coaching service. . Established strategic planning in operations, people development, and customer excellence. . Developed plans, roadmaps, and goals that address key deficiencies and opportunities. . Guided and mentored key personnel to achieve objectives through KPIs and OKRs. . Developed SOPs and workflows. . Adjusted strategies, plans, and goals based on market factors, business capacities, and operational constraints.
- Bloom EMEAPeople and Operations LeadJanuary 2022 - Today (4 years and 6 months)Paris, FranceBloom runs startup and "accelerate the accelerators" programs in 7 MENA countries and builds methods and tools into the Bloom platform to help accelerator/training partners leverage their methods, Library of Activities, and data monitoring dashboards to run more impactful programs.• Implemented organizational structure, reporting lines, and automated processes• Coordinated in-house cross-departmental functions (internal communication, organizational policies, coordination, teambuilding, team management, etc.)• Developed and systematized organization-wide performance management and planning processes, including target-setting and goal-tracking for all departments• Lead on human resources' related manners and activities
- WaveCo-Founder and Chief Experience OfficerJuly 2020 - March 2021 (8 months)Beirut, LebanonWave is a Dutch-Lebanese startup that offers electric bicycle subscriptions for the most convenient mode of commuting in Beirut. During the Pre-launch phase: . Designed user journey from subscription to sale. . Oversaw website designs, mockups and mobile app user experience. . Developed go-to-market strategies including pricing and customer targeting. . Set up SOP's for the customer service department and developed training and onboarding manuals.
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Education
- Master of Mass CommunicationUNIVERSITÉ SAINT-JOSEPH DE BEYROUTH2005Masters, Information and Communication
- BA, International Relations and AffairsUNIVERSITÉ SAINT-JOSEPH DE BEYROUTH2003BA, International Relations and Affairs
Certifications
- Entrepreneurial and Small Business OperationsHarvard Kennedy School2015
- GrowthWheel® Business AdvisorGrowthWheel2021