Christel Bon

Designing and building AI & low-code business automations to improve operations. .

• Managed a global portfolio of early-adopter enterprise customers, acting as main point of contact and voice of the customer, ensuring they achieve their goals, maximizing value using an incubated SaaS travel platform.

• Built trusted advisor relationships and led business reviews to demonstrate business impact, align stakeholders on adoption and value, and identify risks and growth opportunities.

• Owned customer health metrics, business outcome KPIs and success roadmaps, driving action plans that strengthened engagement and retention, contributing to 0% churn.

• Led onboarding, enablement and change management to support product deployment, user adoption and long-term customer impact.

• Contributed to shaping scalable CS best practices and playbooks.

• Partnered with Product to identify product gaps from customer feedback and data insights, influencing roadmap priorities to strengthen customer value.

• Collaborated with Sales on presales, renewals, upsell and cross-sell opportunities, supporting account expansion and revenue growth.

Facilitated a crowdsourced innovation initiative, fostering cross-functional collaboration among researchers to uncover new patent and product opportunities.