Chloé M.

*Managed a portfolio of over 800 customers across Pharmaceutical, Environmental, Food, Research, and Industrial sectors throughout the EMEA region.*Developed new business opportunities by identifying customer needs, qualifying leads, and promoting analytical standards, certified reference materials, and pharmaceutical services.*Built long-term relationships with laboratories, manufacturers, CROs, universities, and research institutes.*Delivered technical and commercial support on certified reference materials, analytical standards, and laboratory quality requirements.*Collaborated with Strategic Account Managers, Marketing, Customer Service, and Quotation teams to improve customer satisfaction and business performance.*Managed sales opportunities, forecasting, pipeline activities, and customer interactions using Salesforce CRM.*Participated in scientific exhibitions, customer meetings, webinars, and commercial events across Europe.*Supported customers in selecting fit-for-purpose analytical solutions for pharmaceutical, environmental, food, and life science applications.

*Developed business opportunities by identifying customer needs and promoting advanced microscopy and imaging solutions.*Managed customer relationships across research laboratories, universities, hospitals, and industrial organizations.*Conducted technical product demonstrations and provided consultative support throughout the sales process.*Collaborated with application specialists and technical teams to deliver tailored scientific solutions.*Managed sales opportunities, quotations, and commercial negotiations while ensuring a high level of customer satisfaction.*Supported prospecting activities, account development, and long-term customer engagement.*Represented Leica Microsystems during customer meetings, technical presentations, and scientific events.

*Led research projects focused on advanced inorganic nanomaterials and mineral-based cosmetic formulations.*Designed, planned, and executed experimental protocols using advanced analytical and characterization techniques.*Performed data analysis, interpreted scientific results, and prepared technical reports and peer-reviewed publications.*Managed collaborative research projects involving universities, research institutes, and industrial partners.*Supervised engineering students and contributed to teaching and mentoring activities.*Presented research findings at national and international scientific conferences.*Contributed to innovation and technology transfer projects within the cosmetics sector.*Applied strong project management, problem-solving, and cross-functional collaboration skills throughout the research lifecycle.