Description

I am a Paris-based Client Experience and Event Operations professional with a strong background in luxury, fashion, and international events.

With experience spanning from PR and brand communication to high-level VIP guest services during the Paris 2024 Olympic Games, I specialize in delivering seamless, high-quality experiences in fast-paced and multicultural environments.

Currently acting as Club Manager at the American Club of Paris, I oversee end-to-end operations including membership, events, finance coordination, partnerships, and client communications — ensuring a smooth and premium experience for an international community.

I am particularly interested in roles that combine client experience, operations, and event strategy within international and service-oriented environments.

Industry field of expertise

Languages

Chinese
Native or bilingual
English
Fluent
French
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

American Club of Paris
Club Manager & Event Coordinator
June 2025 - Today (1 year)
Paris, France
Leading a 360° strategy and digital transformation for a historic private membership club, supporting strategic planning and coordinating more than 45 events per year. Acting as the main liaison between members and the executive board, I oversee the full membership lifecycle, from onboarding to renewal while ensuring seamless experiences and operational excellence.

Key responsibilities include managing the membership database, optimizing workflows, generating invoices and reports, and coordinating community communications, social media, and event campaigns. I also support revenue operations, event logistics, and the ongoing digital upgrade of systems, processes, and the website.

As a trusted partner to leadership, I provide data-driven insights, streamline member engagement, and lead initiatives that enhance retention, efficiency, and satisfaction.
Organisation d'événements Evénementiel Community management Gestion administrative Stratégie de communication
On Location
EVENT & VIP GUEST SERVICES COORDINATOR
ENTERTAINMENT AND LEISURE
July 2024 - August 2024 (1 month)
Paris, France
On Location - Olympics PARIS 2024
Client: Team USA / USOPF / USOFC
Base Location: Le Meurice Paris
Coordinated VIP services and premium client activations.
Acted as the liaison between internal teams and vendors to ensure seamless event execution. Ensured an exceptional experience for VVIP clients during the Olympic Games.
ELEVATE GLOBAL FRANCE
CHEF DE PROJET EVENT & STAFF EXECUTIVE
May 2024 - December 2025 (1 year and 7 months)
Paris, France
Develop and implement recruitment strategies, including drafting job advertisements, managing job boards, and onboarding new hires
Coordinate operational schedules and team planning, ensuring seamless execution for on-site and remote teams
Foster strong relationships with field teams to build a cohesive and motivated community
Prepare detailed reports post-event to assess ROI and provide actionable insights for improvement

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Master of Science
IÉSEG School of Management
2020
Master of Science - MS, Fashion Management
Master of Science
Istituto Marangoni
2019
Master of Science - MS, Fashion Management

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Charmple C.

Client Experience & Event Operations Manager

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