Chaima M.

Handling multilingual customer requests via phone, email, and chat, ensuring clear and effective communication. Managing and monitoring customer contracts (electricity, gas, internet), including opening, updating, and termination processes. Providing high-quality customer support, resolving issues efficiently, and ensuring customer satisfaction while maintaining accurate records and follow-up.

Back Office Travel Coordinator responsible for managing ticket purchases via email, online platforms, and phone calls, ensuring accuracy and timely processing. Coordinating transportation logistics and organizing hotel reservations based on client needs. Handling email communication with clients and partners, providing efficient support, follow-up, and ensuring a smooth and well-organized travel experience.

Prospecting for new customers. Presenting the benefits of insurance products. Negotiating contract terms and rates with customers. Following up on leads and prospects to close sales.