Description

Je suis Coach professionnel certifiée, ayant développé une forte appétence pour la conduite du changement, l’intelligence émotionnelle et sa place en milieu professionnel, la gestion du stress. Avec près de 15 années d'expérience en entreprise, en conseil, marketing digital, relation client, Direction de projets et innovation. Je réalise des formations en management, des coachings individuels et d’équipe.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 10km), Rennes (up to 10km), Marseille (up to 50km), Nantes (up to 50km)

MALACHITE
Fondatrice
May 2023 - Today (3 years and 1 month)
Paris, France
Contact : [email protected] Compétences : Coaching, Formation, Conseil, Management de projet, Marketing & Experience client
Yves Rocher
Customer Experience Transformation & CX LAB Leader
March 2019 - April 2022 (3 years and 1 month)
Paris, France
Transforming @retail Customer Experience through new services / touch points vision (Digital Beauty Advisor, Mobile experience, Institute CX, Bots). Strategic study, CX design, Workshops, Test & Learn, Deployment. Implementing a forerunner Mindset by testing CX innovations
PMU
Business Program Director
September 2015 - March 2019 (3 years and 6 months)
Leading goals and framing of CRM/DATA & DIGITAL marketing services projects Implementation 360 Customer vision vs. in silo Agile management

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Techniques de coaching appliquées au bilan de compétences
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