K L.

Client Relationship & Service Specialist | Operations Management | Asset Management Expert

I am passionate about delivering exceptional client experiences and ensuring seamless operational support for global investment solutions. With a strong focus on building and maintaining trusted relationships, I specialize in:

Client Servicing: Supporting clients and intermediaries investing in BlackRock's products and bespoke solutions.

Operational Excellence: Acting as the bridge between clients and global business operations, maintaining a scalable, consistent, and controlled service framework.

Service Alignment: Ensuring complex service requirements are clearly communicated and aligned across internal teams to deliver exceptional outcomes.

🔑 Client Relationship & Service Specialist | Operations Management | Asset Management Expert I am passionate about delivering exceptional client experiences and ensuring seamless operational support for global investment solutions. With a strong focus on building and maintaining trusted relationships, I specialize in: Client Servicing: Supporting clients and intermediaries investing in BlackRock's products and bespoke solutions. Operational Excellence: Acting as the bridge between clients and global business operations, maintaining a scalable, consistent, and controlled service framework. Service Alignment: Ensuring complex service requirements are clearly communicated and aligned across internal teams to deliver exceptional outcomes.

Skills: Customer Relationship Management (CRM) · Due Diligence · Client Onboarding

member of the CEMEA Client Service Management team within Business Operations, a group of client service professionals across Europe who are responsible for managing the day to day service requirements of clients in a post-sale environment and supporting the design and delivery of complex client solutions.

The team partners closely with the sales businesses and key internal stakeholders to enhance our service capabilities, intermediates between clients and internal BlackRock teams, manages queries related to clients' ongoing services/operational needs.

Projets Réglementaires : IFRS9, SOLVENCY II, PRIIPS Autres : acquisition et harmonisation des outils de Reporting et de risque dans le cadre de l'achat d'un asset manager européen. Amundi Services : intégration de clients au système d'information d'Amundi

• Analyse en phase de lancement des projets

• Organisation des comités de pilotage de projets

• Préparation des spécifications fonctionnelles

• créations de reporting spécifiques en fonction des demandes des clients Faire le lien fonctionnel entre les demandes business et l'équipe développement Mapping des donnés clients pour intégration dans les systèmes de data management