About Caroline
Bienvenue sur mon profil !
Diplômée de l’EDHEC Business School, j’accompagne les entreprises dans leurs projets de transformation, pilotage stratégique et structuration opérationnelle.
Avec 8 ans d’expérience dans la finance (Société Générale Assurances, BNP Paribas Cardif, London Stock Exchange Group), j’interviens sur des missions de Chef de projet, PMO, Business Operations.
Mes expertises principales :
📌 Gestion de projet / PMO
- Cadrage et pilotage de projets transverses (programmes réglementaires type PACTE/FRPS, projets IT ou Métiers)
- Mise en place de process, coordination inter-équipes, suivi de roadmap
- Reporting stratégique, animation de comités, gestion des risques et jalons
📌 Business Operations
- Appui au pilotage de l’activité
- Optimisation de process, dashboards, gouvernance opérationnelle
- Suivi de KPIs, amélioration continue
📌 Marketing & Communication
- Conception, lancement et pilotage d’offres
- Marketing CRM, parcours client
- Pilotage de projets de communication interne : stratégie, contenu, diffusion
🧠 Soft Skills & Approche
J’aime comprendre en profondeur, poser un cadre clair, et avancer avec justesse et fluidité.
J’apporte un vrai sens de l’écoute, une capacité à relier les équipes et à créer de la confiance — des bases solides pour faire avancer les projets avec efficacité et humanité.
Autonome mais jamais isolée, je prends des initiatives avec discernement, et je veille à toujours garder du sens dans l'action.
Anglais courant.
Au plaisir d’échanger sur vos besoins !
English
Fluent
French
Native or bilingual
Spanish
Conversational
Chinese
Basic
Remote only
Primarily works remotely
Experience
- London Stock Exchange Group - LSEGBusiness Operations OfficerBANKING AND INSURANCEMay 2022 - Today (4 years and 1 month)Paris, FranceProjects & Process Management
- Led CRM Salesforce project (Service Cloud, Knowledge Centre, Web to Case), aligning with LCH LTD and managing communication campaigns.
- Managed the Knowledge Centre rollout (governance, training, communication, content creation).
- Led the Reconciliation project rollout via PowerApps (business needs, prioritization, governance, testing, deployment, follow-up).
- Reviewed and monitored the company website deployment.
Onboarding & Communication- Created Welcome Packs for new joiners and Managers to streamline onboarding.
- Developed and managed internal SharePoint to centralise key documentation.
- Wrote internal Programme newsletters and HR communications (promotions, updates).
- Launched Viva Engage to enhance team communication and knowledge sharing.
Reporting & Business Continuity- Managed LCH SA OPS / LCH LTD monthly reports, analyzing trends and identifying improvement areas.
- Created the COO OPS/IT Pack to track key KPIs and projects progress.
- Improved the incident communication process for better internal and external response.
- Acted as Business Continuity Coordinator for LCH SA COO Office, conducting semi-annual reviews of continuity plans.
Internal Events & Presentations- Organised and coordinated LCH SA Town Halls presentations.
- Prepared Chief Operating Officer presentations on key topics (Divisional Strategic Objectives, LSEG Engage Survey Action Plans, Strategy Days, Board presentations, CEO updates, ...).
External Communication & Training- Created and updated user guides for Members to facilitate tool adoption.
- Produced tutorial videos (scripting, recording, editing, publishing) for Members.
- Contributed to the OPS by OPS training program, to encourage knowledge sharing.
Project Management - Teamwork - Problem-Solving - BNP Paribas CardifPMO ProgrammeBANKING AND INSURANCEJanuary 2020 - January 2022 (2 years)Nanterre, FranceProgram Management
- Assisted the FRPS Program Director in managing €18M program.
- Coordinated and tracked key milestones and deliverables with stakeholders.
- Prepared reports for the Program Management.
- Monitored Program risks and mitigation plans.
- Managed budget tracking.
- Organised and prepared Program governance meetings (Steering Committees, Risk Committees, Major Project Committee, ...)
Teamwork - Communication - Analytical thinking - BNP Paribas CardifPMO CommunicationBANKING AND INSURANCEJanuary 2020 - April 2021 (1 year and 3 months)Nanterre, FranceInternal Communication & Project Coordination
- Designed and developed internal communication materials on the retirement aspects of the PACTE law.
- Organised large-scale internal events for 1,000+ employees to enhance engagement and awareness.
- Managed communication actions through reporting and timelines to track key project milestones.
- Prepared and facilitated project meetings and governance sessions.
- Created reports for Management to monitor progress.
- Contributed to internal training sessions on the retirement aspect of the PACTE law.
- Organised regular feedback sessions to assess communication effectiveness.
Marketing & Communication- Contributed to the commercial brochure for Be Nomad, an application designed to simplify workspace booking across the Group's buildings.
Attention to detail - Strategic thinking - Collaboration
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Education
- Master 2 Corporate Finance and BankingEDHEC Business School2019· Programme Grande Ecole, Apprenticeship Track · Main Subjects: Financial Modelling, Project Finance, Financial Analysis and Valuation, Building High Performance Teams, Financial Management and Treasury, Controlling.
- Master 1 Business ManagementEDHEC Business School2018· Apprenticeship Track, Dean's List · Main Subjects: Big Data, Business Development, Corporate Finance, Information Systems, Marketing.
Certifications
- PRINCE2 Project ManagementPeopleCert