Carolina S.

Establish & mantain positive business and customer relationship Provide customers with detailed product information Manage incoming calls and emails Provide accurate, valid and complete information with the right method tools Assist with placement of orders, credit notes, returns, etc... Demonstrate professional etiquette and manners Identify and assess customer's needs to achieve satisfaction Resolve customers' complaints while identifying problems and taking appropriate corrective action, selecting and explaining the best solution, expediting corrections or adjustments and follow up to ensure resolution to maximize satisfaction.

Finalize agreements by reviewing contracts and license terms. Creation of customer rate schedules, signature forms and a variety of endorsements secured by Microsoft. Guarantee the successful processing of all types of contract combined. Data analysis using Microsoft Excel and PowerBI. Management and follow-up of contractual files. I stood out for providing excellent operational support to sales executives and partners based on Microsoft's wide range of concessions and rules.