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Malt Strategy
Carelle N.CN

Carelle N.

Technico-Fonctionnel (Support Ops)

€225/day
Lille, FR
3-7 years

Average response time: 1 hour

About Carelle

Actuellement en Mastère en transformation numérique et alternante chez Norauto, je propose mes services pour soulager vos équipes sur des tâches de support digital. Je maîtrise Salesforce , la gestion de projet et le traitement de données. Je suis opérationnelle immédiatement pour des missions de quelques heures par semaine, en télétravail ou en soirée/week-end.

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Norauto
    BtoB Project Manager
    September 2025 - Today (9 months)
    • Led the deployment and optimization of Salesforce solutions to support B2B sales processes.
    • Collected business requirements and translated them into functional and technical specifications.
    • Coordinated stakeholders (sales, marketing, IT, external partners) to ensure successful project delivery.
    • Managed project planning, milestones, and resources in an agile methodology.
    • Oversaw data migration, system integration, and user acceptance testing (UAT).
    • Provided training and support to end users to improve adoption and maximize ROI.
    Salesforce Gestion de projet Gestion budgétaire
  • PROXIAD
    Software developer fullstack
    October 2023 - August 2025 (1 year and 10 months)
    • Designed and developed web applications using Flutter (front-end) and Spring Boot (back-end) in a client–server architecture.
    • Built and optimized user interfaces, including multi-step forms and interactive dashboards.
    • Implemented data models, APIs, and services to ensure smooth integration between front-end and back-end.
    • Wrote and maintained clean, reusable, and testable code following best practices.
    • Collaborated with a multidisciplinary team (developers, designers, project managers) in an agile environment.
    • Contributed to project documentation, UML diagrams, and technical specifications.
    Développement Back-End Développement Front-End Méthode agile Stratégie de déploiement Test QA
  • DSV - Global Transport and Logistics
    Customer Service Specialist
    TRANSPORTATION
    April 2023 - Today (3 years and 2 months)
    France
    • Managed daily communication with clients to ensure smooth logistics operations and high customer satisfaction.
    • Coordinated international shipments, including booking, tracking, and problem resolution.
    • Processed orders and transport documentation in compliance with company procedures and regulations.
    • Acted as the main point of contact between customers, carriers, and internal departments.
    • Supported issue resolution by investigating delays, discrepancies, and claims.
    • Contributed to process improvement by identifying recurring issues and suggesting solutions.
Check out Carelle's experience

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Education

  • Master of International Business
    ESCE International Business School
    2022
    Bachelor's degree, International Business Management
  • Associate Degree in Digital Media
    Bordeaux Ynov Campus
    2022
    Bachelor's degree, Digital Project Manager
Check out Carelle's education

Skill set (11)

support client
Logiciel ERP
Développement Back-End
Développement Front-End
Méthode agile
Stratégie de déploiement
Test QA
Salesforce
Gestion de projet
Gestion budgétaire
CRM

Categories

  • Other