François Brisson

■ Contractor

• Identifying a project's strategic objectives.

• Working with the project team to ensure the vision for the project is successfully translated into the requirements and solution design.

• Critically analyzing and ensuring best practices.

• Identifying and eliminating obstacles that may threaten a project's viability within the organization itself.

• Prioritizing project phases based on value.

• Relaying timely updates to all managers and client contacts impacted team members.

• Appropriately allocating and organizing internal resources to ensure the successful completion implementation or adoption of a project.

■ Contrat Durée Indéterminée

• Work closely in conjunction with the Sales team, and focus on technical aspects of the solution to clearly communicate and sell the value of MediaPower products and solutions,

• Provide and present product demonstrations including advanced product features and benefits specific to customer requirements,

• Respond to prospect RFPs and RFIs,

• Assist the sales team in identifying sales opportunities,

• Build and deliver custom demonstrations and proof of concepts,

■ Contrat Durée Indéterminée

• Maintain and increase the reliability of the knowledge base. Ensure that knowledge base structure embraces easy to produce, easy to find and easy to share materials, to achieve the best customers experiences with constantly updated material, base on a proactive relationship with the cinema technical support frontline team.

• Facilitate cross-functional knowledge management process. Conduct investigations and perform active listening on both internal and external targetted audiences, Customer Support, Product Management, Engineering, Marketing, IT, Tech Pubs, QA, and Operations to issue spot and create appropriate follow up.

• Reduce time and effort for incident resolution. Actively support customer service managers by providing trouble-free maintenance operations and hardware/software update procedure and guideline, base on both explicit and tacit knowledge gathering. Propagate known issues and workarounds to anticipate points of failure with assiduous knowledge push communication.