About Boualem
English
Native or bilingual
French
Native or bilingual
Arabic
Fluent
Experience
- Gig Plus MicrosoftSupport EngineerJanuary 2025 - Today (1 year and 5 months)Spain Supplied troubleshooting, analysis, and resolutions for customer's applications issues Maintaining custom relationship to achieve long-term retention & satisfaction, PLG conversation. Worked closely with R&D to replicate customer issues and fix product's bugs Enrich support knowledge base
- LFB Services AlgeriaFounder & GMAugust 2012 - September 2024 (12 years and 1 month) Manage administrative and financial activities of the company Generate business opportunities via emails campaigns, face to face meetings and over the phone Sell & close the sale of the company's products, systems and/or services Writing up proposals, agreements and Statement of Work Marketing strategy implementation (website, services & products)
- Axway FranceProject managerJuly 2011 - September 2014 (3 years and 2 months) Responsible for safe delivery for project to schedule and cost Responsible for project definition, process management, documentation and resource allocation Reporting project progress to a project sponsors & senior management Promptly escalating any quality or integrity issues Identifying project risks and planning with appropriate people to resolve them Manage the Project costs and create monthly reports, including profit and loss troubleshooting
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Education
- Master Degree of TechnologyEPITECH (European Institute of Information Technology)2006Master Degree of Technology
- Preparatory classesINI (National Institute of Technology) Algiers2001Preparatory classes