About Boris
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Portuguese
Conversational
Italian
Conversational
Experience
- LesFurets.comKey Account ManagerE-COMMERCESeptember 2013 - October 2015 (2 years and 1 month)Paris, FranceLes Furets.com is one of the French leading insurance comparison websites, part of UK BGL Group (owner of comparethemarket.com)Job description: Business development and management of the relationships between LesFurets.com and our Business Partners (BP). I am in charge of more than 20 partnerships in several insurance sectors – Car, health, home, bike, life - among which Allianz, Swisslife, Direct Assurance (Axa Group) etc. My main objective is to maximize their performance and results and to develop their loyalty.Main tasks:- Analysis of BP’s results through the creation and the follow-up of several indicators:> Quantitative indicators : conversion rate, quotability, quote to qlead, top of screen…> Qualitative indicators.: customer journey, commercial speech…- Recommendations and definition of action plans to improve their results and performance, best practices- Contribution to the elaboration of new strategic projects and in charge of persuading and helping our partners to implement them- Market studies and business intelligence- Audit of sales allocation process and customer leads treatment on a regular basis- Support and contribution to the launches of new partnerships
- AegonTelemarketing and quality assurance executiveBANKING AND INSURANCEApril 2012 - September 2013 (1 year and 5 months)Paris, FranceAegon France is part of the Dutch Group Aegon, one of world leading life insurance companyJob description: Aegon France is selling Life insurance products to private individuals through the intermediary of external providers based in France and Morocco. I was in charge of controlling the quality of the sales made by our providers and the respect of FCA Risk & Compliance norms. I was also committed to the improvement of the commercial performance.Main tasks:- Analysis and follow-up of providers’ quality performance (creation of indicators, listening sessions, management of customers claims, reporting to British FCA on a regular basis)- Action plans to improve the quality of sales process (calibrations, training programs …)- Contribution to the set-up of new sales campaigns through the elaboration of marketing and commercial material (commercial speech redaction, products forms…) and training sessions
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Education
- Master 1 Droit et Sciences Politiques (double diplôme)Université de Grenade (Espagne)2009
- Master 2 Analyse et gestion des risquesSciences Po Bordeaux2009