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Benjamin Defrenne

Consultant CRM Senior

Can work in or around Paris

  • 48.8546
  • 2.34771
Propose a project The project will begin once you accept Benjamin's quote.
Propose a project The project will begin once you accept Benjamin's quote.

Location and workplace preferences

Location
Paris, France
Can work onsite in your office in
  • around Paris and 50km

Verifications

Freelancer code of conduct signed
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Verified email

Languages

Categories

Skills (23)

Benjamin in a few words

Almost 15 years of experiences allow me working on the entire project cycle (from design to post go-live).
Able to work both as functional and technical consultant, with training and project management skills, I assit you in your CRM strategy.

Functional specialties:
*Customer Care
*SFA
*Call Center
*Digitalization
*Business Analysis
*Media, Retail, Energy, Logistic

Technical specialties:
*Salesforce Admin.
*Microsoft Dynamics Admin
*Siebel CRM Developer, Instructor and Project Manager.
*OCOD - Oracle CRM On Demand Developer and Project Manager.
*Integration of Siebel eMedia, eEnergy, eRetail, eSales, Utility, Loyalty (7.7, 7.8, 8.0 and 8.1).
*Integration of OCOD.
*Siebel modules: Email Response, Smart Answer, Data Quality, Correspondence and UCM.
*Sage X3
*Databases: Oracle, MySQL and IBM DB2.

Experience

Groupe Léa Nature

Agriculture

CRM Senior Consutant  - As a freelancer

Périgny, France

January 2020 - June 2020 (5 months)

Client's aim: Ensure the sustainability of the CRM platform within the ERP change.
Key responsibilities: Architecture study & data flows analysis.

Accor - Accor

Hospitality

Head of MDM Technical Team  - As a freelancer

Issy-les-Moulineaux, France

January 2019 - December 2019 (11 months)

Client's aim: Sustain the MDM regarding brands acquisitions and GPDR compliance.
Key responsibilities: Leading the tech team and implementing the agile method.

Consort NT - Consort NT

Digital & IT

Project Lead  - As a freelancer

Paris, France

February 2015 - January 2019 (3 years3 years and 11 months)

Client's aim: Replace the information system.
Key responsibilities: Managing the project and stakeholders relationships (integrator, business, C level).

External recommendations

Check out Benjamin's recommendations

Certifications