Benjamin Defrenne

Consultant CRM Senior

Moves to Paris

  • 48.8546
  • 2.34771
New
  • Indicative rate €790 / day
  • Experience 7+ years
Propose a project The project will only begin when you accept Benjamin's quote.

Confirmed availability

Propose a project The project will only begin when you accept Benjamin's quote.

Location and geographical scope

Location
Paris, France
Can work in your office at
  • Paris and 50km around

Verifications

Languages

  • Français

    Native or bilingual

  • Anglais

    Full professional proficiency

Skills (22)

Benjamin in a few words

Almost 15 years of experiences allow me working on the entire project cycle (from design to post go-live).
Able to work both as functional and technical consultant, with training and project management skills, I assit you in your CRM strategy.

Functional specialties:
*Customer Care
*SFA
*Call Center
*Digitalization
*Business Analysis
*Media, Retail, Energy, Logistic

Technical specialties:
*Salesforce Admin.
*Microsoft Dynamics Admin
*Siebel CRM Developer, Instructor and Project Manager.
*OCOD - Oracle CRM On Demand Developer and Project Manager.
*Integration of Siebel eMedia, eEnergy, eRetail, eSales, Utility, Loyalty (7.7, 7.8, 8.0 and 8.1).
*Integration of OCOD.
*Siebel modules: Email Response, Smart Answer, Data Quality, Correspondence and UCM.
*Sage X3
*Databases: Oracle, MySQL and IBM DB2.

Experience

Groupe Léa Nature

Food Industry

CRM Senior Consutant

Périgny, France

January 2020 - June 2020

Client's aim: Ensure the sustainability of the CRM platform within the ERP change.
Key responsibilities: Architecture study & data flows analysis.

Accor - Groupe Accor

Hospitality

Head of MDM Technical Team

Issy-les-Moulineaux, France

January 2019 - December 2019

Client's aim: Sustain the MDM regarding brands acquisitions and GPDR compliance.
Key responsibilities: Leading the tech team and implementing the agile method.

Consort NT

Digital Agency and IT company

Project Lead

Paris, France

February 2015 - January 2019

Client's aim: Replace the information system.
Key responsibilities: Managing the project and stakeholders relationships (integrator, business, C level).

Certifications

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