Description

Omnichannel Solution Architect | Business Analyst

Forte d'une expérience de plus de 10 ans dans la conception et l'optimisation des architectures omnicanales, j'accompagne les entreprises dans la mise en place de solutions innovantes adaptées à leurs besoins. Spécialiste des systèmes Order Management System (OMS) et des intégrations complexes, j'interviens sur des projets internationaux pour améliorer l'expérience client, l'efficacité opérationnelle et la transformation digitale.

🚀 Expertise :

Architecture SI & Intégration de solutions OMS
Gestion de projet et coordination d’équipes pluridisciplinaires
Optimisation des processus omnicanaux (Endless Aisle, Click & Collect, BOPIS…)
Déploiement international de solutions IT (APAC, US, Europe)
Conseil en stratégie IT et transformation digitale

🎯 Ma mission : garantir le succès de vos projets en alignant les enjeux métier et techniques, en optimisant les performances et en proposant des solutions évolutives.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Christian Louboutin
OMS Design Lead
January 2022 - March 2025 (3 years and 2 months)
Paris, France
• Managed end-to-end replatforming of Webstore, OMS, and WMS
systems, ensuring a smooth transition and improved performance.
• Orchestrated the activation of unified inventory omnichannel services,
revolutionizing inventory management.
• Success fully introduced critical in-store capabilities : Web-To-Store,
• Store-to-Web, Returns, and Order-in-Store functionalities.
• Conducted thorough system analysis to identify areas for
improvement
• andenhancement.
• Collaborated with cross-functional teams to plan and execute the
replatforming process.
• Oversaw data migration and testing phases to ensure data integrity
post-migration.
• Collaborated with IT and operation steams to integrate inventory
• systems across channels.
• Implemented real-time inventory tracking and synchronization
mechanisms.
• Monitored inventory levels and analyzed trends to proactively prevent
• stockouts.
• Collaborated with UX/UI designers to create seamless online-to-offline
customer journeys.
• Designed and delivered employee training programs for new in-store
functionalities.
• Conducted post-implementation analysis to measure the impact of
new capabilities on sales and customer satisfaction
Lacoste
OMS Design Lead
February 2021 - December 2021 (10 months)
Paris, France
• Successfully executed large-scale and advanced omnichannel
strategies, transforming customer engagement.
• Collaborated with executive leadership to align strategies with
business goals and objectives.
• Coordinated cross-functional teams to implement seamless
omnichannelexperiencesacrossonlineandofflineplatforms.
• Oversawthecomprehensive implementationof In-Storeselling&
fulfillment,pointofsale,digital,andcustomerservices.
• Ledthedesignandconfigurationofpoint-of-salesystems,ensuring
• efficientcheckoutprocesses.
• Orchestratedthesetupof in-storesellingandfulfillmentworkflows,
optimizingorderprocessingandinventorymanagement.
• Facilitatedthe integrationofdigital services, suchasmobileapps
andonlinecatalogs,intothein-storeexperience.
• Acted as a functional and integration expert, contributing to
successfulprojectoutcomes.
• Designed business workflows that streamlined operations and
enhancedcustomerexperiences.
• Provided comprehensive training to internal teams, ensuring a
smooth
• transitiontonewprocessesandtechnologies.
• Conductedthoroughconfigurationofsoftwaresystemstoalignwith
businessrequirements.
• CollaboratedwithITteamstoensureseamlessintegrationbetween
varioussoftwarecomponents.
• Playedakey role in troubleshooting and resolving technical and
functionalissues,ensuringprojectcontinuityandsuccess.
Kering
OMS Lead Consultant
May 2018 - December 2021 (3 years and 7 months)
Paris, France
Led the successful worldwide deployment of a
transformative omnichannel initiative across multiple
brands, revolutionizing customer experiences and driving
operational efficiency.
• Oversaw end-to-end deployment strategies, collaborating
with international teams to ensure consistent execution in diverse
markets.
• Orchestrated the seamless implementation of orders
orchestration, customer service, in-store fulfillment, and selling
services in over 80 countries and across 360 organizations.
- Directed cross-functional teams intheconfiguration, integration,and
testingphases, resulting ina streamlinedand consistent customer
journey.
• Crafted tailored deployment plans for each brand,considering market
nuances and optimizing customer engagement strategies.
• Championed robust communication channels between stakeholders,
ensurin galignment through out the deployment lifecycle.
• Collaborated closely with clients during the design phase,
understanding unique requirements and translating the into effective
deployment strategies
- Played a pivotal role in the pre-implementation stage, offering expert
guidance and best practices to optimize system configuration.
• Provided hands-on support during the deployment phase, addressing
challenges, resolving issues, and ensuring successful go-lives.
• Conducted thorough training sessions for client teams, empowering
them to utilize newly deployed systems efficiently and effectively.
• Acted as a trusted point of contact for post-go-live support, promptly
addressing inquiries and troubleshooting any arising concerns