Description

Spécialiste du service client et de la révision de contenu, forte de plus de 10 ans d'expérience en environnements multilingues (arabe, français, anglais). Aptitude démontrée à gérer les relations clients, à garantir la conformité aux politiques et à fournir un support de haute qualité aux clients internationaux tels que Facebook, Apple et Amazon. Excellentes compétences en communication, résolution de problèmes et prise de décision, avec un engagement à préserver l'intégrité de la marque et la satisfaction client.

Languages

Arabic
Native or bilingual
French
Fluent
English
Fluent
Greek
Basic

Workplace preferences

Can work on-site

Athènes (up to 50km)

TP Greece,
Social media reviewer
TELECOMMUNICATIONS
November 2018 - Today (7 years and 7 months)
Athens, Greece
• ● Review and authorize user-submitted advertisements for publication on Facebook, ensuring full compliance with platform policies and advertising standards.
• ● Conduct content moderation in response to end-user requests, applying sound judgment and maintaining consistency in decision-making.
• ● Exercise strong analytical and interpersonal skills, with excellent written and verbal communication and a high degree of empathy in user interactions. Demonstrate a firm commitment to upholding community integrity and supporting the client's mission.
• ● Investigate and resolve user-reported issues, including account support inquiries and reports of potentially abusive or policy-violating content.
Esprit d’équipe Esprit d'analyse et de synthèse Réseaux sociaux Analyser organisation
TP Greece,
Reprèsentant au service client
January 2017 - January 2018 (1 year)
Athens, Greece
• ● Handled customer chat inquiries, assisting clients in selecting the most suitable iOS and Mac products according to their needs.
• ● Provided guidance throughout the ordering process on the Apple Online Store for French-speaking customers.
TP Philippines,
New Business Launch & Operations Support Specialist
October 2014 - November 2014 (1 month)
Cebu City, 6000 Cebu, Philippines
• ● Supported the launch of a new business line for the USA market, ensuring smooth operations and adherence to company standards.
• ● Assisted in training and coaching new hires, enhancing their skills to deliver optimal customer experience.
• ● Monitored and reported key performance indicators to improve team performance and operational efficiency.
• ● Contributed to the successful rollout of the project by providing guidance, troubleshooting, and support during the critical launch period.