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Basma AlouiBA

Basma Aloui

Modérateur de contenu

€150/day
Athènes, GR
15+ years

Average response time: 1 hour

About Basma

Spécialiste du service client et de la révision de contenu, forte de plus de 10 ans d'expérience en environnements multilingues (arabe, français, anglais). Aptitude démontrée à gérer les relations clients, à garantir la conformité aux politiques et à fournir un support de haute qualité aux clients internationaux tels que Facebook, Apple et Amazon. Excellentes compétences en communication, résolution de problèmes et prise de décision, avec un engagement à préserver l'intégrité de la marque et la satisfaction client.
  • Arabic

    Native or bilingual

  • French

    Fluent

  • English

    Fluent

  • Greek

    Basic

Can work on-site
Athènes (up to 50km)

Experience

  • TP Greece,
    Social media reviewer
    TELECOMMUNICATIONS
    November 2018 - Today (7 years and 7 months)
    Athens, Greece
    • ● Review and authorize user-submitted advertisements for publication on Facebook, ensuring full compliance with platform policies and advertising standards.
    • ● Conduct content moderation in response to end-user requests, applying sound judgment and maintaining consistency in decision-making.
    • ● Exercise strong analytical and interpersonal skills, with excellent written and verbal communication and a high degree of empathy in user interactions. Demonstrate a firm commitment to upholding community integrity and supporting the client's mission.
    • ● Investigate and resolve user-reported issues, including account support inquiries and reports of potentially abusive or policy-violating content.
    Esprit d’équipe Esprit d'analyse et de synthèse Réseaux sociaux Analyser organisation
  • TP Greece,
    Reprèsentant au service client
    January 2017 - January 2018 (1 year)
    Athens, Greece
    • ● Handled customer chat inquiries, assisting clients in selecting the most suitable iOS and Mac products according to their needs.
    • ● Provided guidance throughout the ordering process on the Apple Online Store for French-speaking customers.
  • TP Philippines,
    New Business Launch & Operations Support Specialist
    October 2014 - November 2014 (1 month)
    Cebu City, 6000 Cebu, Philippines
    • ● Supported the launch of a new business line for the USA market, ensuring smooth operations and adherence to company standards.
    • ● Assisted in training and coaching new hires, enhancing their skills to deliver optimal customer experience.
    • ● Monitored and reported key performance indicators to improve team performance and operational efficiency.
    • ● Contributed to the successful rollout of the project by providing guidance, troubleshooting, and support during the critical launch period.

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Education

  • Baccalaureate Degree
    1999
    Baccalaureate Degree
  • English Language Studies
    University of Human Sciences
    2000
    English Language Studies

Skill set

Categories