About Axel
Je suis Delivery Lead / consultant en transformation digitale avec une forte expertise CRM et OSS/BSS dans les télécoms (B2B & B2C). J’interviens auprès de directions métier et IT pour remettre de la clarté, sécuriser l’exécution et livrer des résultats concrets sur des programmes complexes (refonte CRM, transformation BSS, catalogue produit, intégration SI, migration, amélioration de la qualité de service).
Mon approche : pragmatique, orientée vers la valeur et le pilotage. Je mets en place une gouvernance efficace (RACI, rituels, KPIs), j’aligne les parties prenantes, je structure le delivery (Agile / hybride), et je fais avancer les sujets difficiles : dépendances, dette technique, priorisation, risques, backlog, arbitrages.
Domaines d’intervention :
- Pilotage de programme / PMO senior / delivery management
- Stratégie IA ainsi qu'implémentation pratique
- CRM & parcours client
- Transformation BSS/OSS, intégration SI, API & data flows
- Catalogue produit & modélisation (TM Forum / bonnes pratiques)
- Cadrage, roadmap, business case, plan de migration & cutover
Ce que mes clients apprécient : une communication claire, un haut niveau d’exigence et la capacité à “débloquer” des organisations pour livrer vite, proprement et sans théâtre.
Danish
Native or bilingual
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Saudi Telecom Company (With Capgemini)Senior Program Director & Head of Design AuthorityJanuary 2022 - January 2025 (3 years)• As head of Design Authority, he was responsible for ensuring that all designs from the various SI companies were conformant to STC's Digital Reference Architecture• Drove the Migration Strategy working with Business stakeholders to outline the technical and commercial migration strategy of products.• Ensuring that all designs from solutioning to high-level and transition designs were met on-time and went through the necessary reviews with business stakeholders• Outlined the Agentic AI strategy for call center automation to delivering reduction in agent calls and increasing automation absorption.• Outlined the framework for conducting requirement elicitation workshops with the business and functional stakeholders.• Established and ran the Joint Design Authority (JDA) and Joint Decision Board (JDB) to ensure proper escalation procedures with real outcomes.• Defined the Product Catalog data model to align with TMForum ODA.• Instrumental in increasing the CG STC account from 3 FTE to 25 FTE Methods: SAFe, CCPM, TMForum ODA Technologies: Pega, MS Dynamics, KloudVille, Ericsson EOC, OpenShift, Adobe EM, DCX
- Vodafone AlbaniaProgram DirectorJanuary 2020 - January 2022 (2 years)Program Manager on the vendor side of the Digital BSS Transformation for Vodafone and he was instrumental in the success and completion of the transformation with 1 month delay only.• Engaged with the client on CIO and CCO levels to redefine scoping requirements to deliver on time. Ensuring that most important business drivers were being met and delivered by the new stack.• Mobilized the delivery team of 35 FTE on-site to at the end of COVID. 60% of the project was delivered successfully fully remotely due to travel restrictions.• Ensured a DevOps CI/CD framework be implemented allowing for daily releases. Methods: Scrum, ITSM, TMForum ODA DNext Digital BSS, Oracle BRM, Siebel
- QvantelDirector of Program Management Office / COO / Head of Customer EngagementJanuary 2016 - January 2019 (3 years)Project: Establish a new PMO office After joining Qvantel initially as Chief Solution Architect, Axel was hand picked by the CEO to lead a new Program Management Office due to his leadership skills, his understanding of complex program delivery approaches and excellent client facing engagement and communication skills at C level.• Initiated a framework of 9 core competence pillars for the PMO value realization towards ongoing programs – including methodologies, resources, training, and building a playbook with fundamental PMO tools.• Initiated and executed with the rest of the leadership team a structural change in the organization of 1100 people from a divisional organization into a matrix organization – pooling resources and skills.• Responsible for the P&L of 90M Euros a year across 9 ongoing client BSS transformations.• Ongoing client engagement with their top management – typically CTO/CIO levels – both at OpCo and Group levels.• Hands-on working with the ongoing program directors, coaching and leading them in their day to day activities• Acting Program Director for Tigo Latin America BSS Transformation due to staff shortage for around 8 months (Bolivia and Colombia)• Acting Program Director for WindTre Italy BSS Transformation due to staff shortage for around 5 months.
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Education
- SAFe 6 Practitioner Leadership Training Scrum 2 Gartner SOA Summit (SOA Governance)2023SAFe 6 Practitioner Leadership Training Scrum 2 Gartner SOA Summit (SOA Governance)
- Integration Testing Methodologies Course Management – Business Process Control2007Integration Testing Methodologies Course Management – Business Process Control