Asif Ahmed

Supported SLA-based IT field interventions, ensuring timely issue follow-up, documentation, and closure. Coordinated with clients and remote technical teams to clarify actions, resolve issues, and maintain reliable operational follow-up. Prepared intervention reports to support traceability, status updates, and structured task closure.

Project-managed the improvement of Safety & Security Alert workflows, increasing operational efficiency by 50%. Defined corrective and preventive action plans to improve merchant quality by 10% within one quarter. Improved monitoring tools and workflows to strengthen data accuracy, compliance tracking, and operational follow-up. Analyzed after-sales incidents to identify root causes, reporting gaps, and process improvement opportunities. Used Jira, Confluence, and Slack to support workflow follow-up, documentation, and cross-functional coordination.

Set up and operated a retail outlet from scratch, managing sales follow-up, supplier coordination, pricing, and operational tracking, achieving 25% first-year ROI. Led contract, quality, and documentation support activities for offshore oil & gas clients, including equipment recertification and compliance tracking.