Description

🎯 J’accompagne les entreprises dans le développement des compétences, la montée en leadership et la mise en place de stratégies L&D à fort impact.

Après 15 ans d’expérience dans un environnement exigeant et innovant (Apple), j’interviens aujourd’hui comme consultant L&D pour aider les organisations à concevoir, déployer et ancrer des solutions d’apprentissage adaptées à leurs enjeux opérationnels, humains et stratégiques.

✅ Ce que je vous apporte :

• Une approche pédagogique concrète et moderne, pensée pour l’apprentissage en situation de travail

• La capacité à concevoir des parcours de formation engageants (présentiel, digital, blended)

• Une expertise en coaching managérial et développement du leadership

• Une vision business alliée à une forte sensibilité humaine et culturelle

• Un accompagnement sur la structuration ou l’évolution de votre stratégie L&D

📦 Exemples de projets réalisés ou que je peux prendre en charge :

• Diagnostic des besoins de formation et structuration de l’offre

• Conception de parcours de développement pour collaborateurs et managers

• Mise en place d’outils ou rituels d’apprentissage en continu

• Animation de formations soft skills et accompagnement au changement

• Conseil pour aligner la stratégie L&D avec les objectifs business

💡 Ce qui me différencie : une capacité à traduire les besoins du terrain en actions concrètes, une posture de partenaire stratégique et une approche orientée impact.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Mulhouse (up to 50km)

Apple
Business and Operations Manager
January 2024 - July 2025 (1 year and 6 months)
Basel, Switzerland
• Increased business revenue by 12% year-over-year through better team engagement and new performance management systems.
• Generated 25% more qualified B2B leads through new training rollouts that increased employee efficiency on the sales floor.
• Coordinated DACH-region training initiatives that reduced shrinkage by more than 50% quarter-over-quarter through focused micro-learning rollouts.
• Developed training programs that raised team performance across productivity, customer satisfaction, and sales consistency.
• Prepared leadership teams for new store openings by providing training and operational guidance in new markets.
E-learning Animation de formation Business development Formation Retail
Apple
Learning & Development Manager
August 2021 - January 2024 (2 years and 5 months)
Basel, Switzerland
• Managed training and development for 80+ employees, connecting learning programs to business needs and team growth..
• Provided over 150 hours of individual and group coaching, improving leadership readiness and employee engagement across the store.
• Created a leadership development program that doubled the internal leadership pipeline and increased women in technical roles by 50%.
• Implemented a performance management system using Korn Ferry competencies, improving development conversations and succession planning.
• Rolled out DACH-wide mental health training for leaders, increasing leadership care scores by 9 points in internal surveys..
• Built continuous improvement practices through regular feedback, peer learning sessions, and recognition programs that strengthened performance and autonomy.
• Organized knowledge-sharing initiatives that improved cross-functional collaboration and accelerated onboarding and role transitions.
Apple
Customer Service Manager
March 2019 - August 2021 (2 years and 5 months)
Basel, Switzerland
• Handled 1,200+ weekly service appointments while maintaining top NPS scores across the DACH region for consistent customer satisfaction.
• Introduced peer learning with in-market champions, increasing "technical knowledge" ratings from Swiss customers by 9 points.
• Created an internal knowledge database that improved diagnostic accuracy and increased successful device repairs by 14% over replacements.
• Provided training and coaching that improved first-contact resolution and reduced escalation time, helping the team handle high-pressure situations.