About Armagan
French
Native or bilingual
English
Native or bilingual
Turkish
Native or bilingual
Japanese
Conversational
Korean
Basic
Experience
- B2B Strategy & Global OperationsDigital Transformation LeadFebruary 2024 - January 2026 (1 year and 11 months)• Strategic Planning: Led B2B entry into 2 Western European markets ; conducted structural audits that identified hidden dysfunctions, elevating logistical readiness by up to 20%.• Operational Excellence & Governance: Standardized "case-by-case" workflows into global B2B Playbooks , mitigating key-person risk and streamlining cross-border supply chain protocols.• Value Chain Optimization: Led the end-to-end development of a scalable product tracking system to replace obsolete infrastructure; improved data accuracy and achieved up to 35% faster cross-functional reporting for internal and external stakeholders.• Cross-Functional Leadership: Directed a cross-functional team of 5+ specialists to deploy high-availability infras tructure, ensuring 100% operational uptime and establishing the technical scalability for rapid regional expansion.
- ScallogCustomer Success ManagerMay 2022 - February 2024 (1 year and 9 months)92000 Nanterre, France• Service Delivery Management: Directed the technical delivery lifecycle for a portfolio of 30+ high-priority inter national accounts, maintaining 99%+ SLA compliance through strategic R&D resource allocation.• Process Engineering: Optimized global maintenance cycles and accelerated technical deployment speeds by lever aging data analytics to design and deploy automated workflows.• Cross-Functional Coordination: Facilitated technical alignment between field engineers and developers to priori tize feature releases, ensuring product roadmaps met urgent operational requirements.• Implementation Lead: Led international training and change management initiatives, achieving up to 100% tech nology adoption during project handovers.
- DoleadTechnical Operations Assistant (Data & CRM)September 2021 - February 2022 (5 months)Paris, France• Data Operations & Performance: Engineered a centralized SQL infrastructure to automate lead qualification and KPI reporting, significantly reducing manual overhead and driving operational efficiency for sales and marketing teams.
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Education
- Master's DegreeESIEA2021Master's Degree