About Antoine
With 10+ years of hands-on experience in building and scaling Operations in 5 companies, I now work with early-stage startups (B2B) on a freelance basis. I enjoy building things and setting up Operations from scratch.
From pre-seed to Series A, here's how I can assist you:
Pre-launch:
- Market research and validation: Analyse market trends, target audience and competition to help refine your startup's value proposition
- Establish clear, documented and scalable processes for delivery of day-to-day operations
- Actively manage relationships with key stakeholders, partners, and vendors.
Post-launch:
- Conduct a comprehensive audit and streamline of your Operational Processes to ensure scalability and deliver an exceptional customer experience.
- Define key performance indicators (KPIs) and implement tracking systems to measure the success of your startup's operations and identify areas for improvement.
-Team: hiring, onboarding, and training new employees, as well as providing coaching and mentorship to existing team members.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 10km)
Experience
- UnlockBusiness Operations LeadJanuary 2022 - Today (4 years and 5 months)- Worked closely with Unlock's founding team to develop and implement the company's overall strategy, both on the commercial and operational side.- Led the operational and financial transition from a marketplace to a subscription model. Scaled from 1 to 40 active paying subscribers in 12 months.- Revised our financial agreement with partners and maintained a 30% gross profit margin across all events in 2023.- Managed 1 FTE and provided training for their professional development. Put together an Ops playbook.- Led our Customer Success Strategy in 2023. Customer Satisfaction Score: 91%, Net Promoter Score: 7
- UnlockMarketplace Development ManagerApril 2021 - January 2022 (9 months)- Created and executed a comprehensive plan for the development and growth of a new activity marketplace, launching it in 10 weeks.- Grew the portfolio of partners from 10 to 60 in 7 months, halving the average onboarding length from 3 weeks to 10 days.- Scaled event operations from 1 to 25 events per week, managing product listings, pricing, customer support, and partner payments.- Maintained all-time host and activity ratings above 4.5/5.
- KarnivalSales LeadMarch 2019 - April 2021 (2 years and 1 month)London, UK- Reviewed the sales strategy from scratch with the MD: implemented a new lead generation process and defined new sales campaigns based on different criteria (calendar events, industries)- Sales Operations: ° Finalised the transition from Google sheets to Hubspot to track results of our sales campaigns ° Put together a Sales playbook to document our processes and support new sales hires- Sales team achievement in 2019-2020: 105% Year-Over-Year growth
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Education
- Master's degree, Entrepreneurship and InnovationIÉSEG School of Management2016Master's degree, Entrepreneurship and Innovation
- Junior Year, General BusinessWestern New England University2014Junior Year, General Business
Certifications
- HubSpot Sales SoftwareHubspot2024
- HubSpot Marketing SoftwareHubspot2024