Description

Remote depuis la France | Présentiel depuis Paris

Consultant Freelance en IT Operations & PMO

PMP® · ITIL v4 · PSPO · Ex-Allianz France, BNP Paribas, LVMH …

Depuis 17 ans, je maintiens des services IT critiques parfaitement opérationnels pour certains des plus grands acteurs en France.

Ce que je livre, rapidement :

→ Une gestion opérationnelle et des incidents ultra-fiable (SLA 99,9 %)

→ Un PMO & une gouvernance qui fonctionnent réellement

→ Des optimisations ServiceNow / JIRA / Confluence

→ Des transformations Agile & de l’automatisation (Python, SQL, Java, iOS …)

Disponible pour de nouvelles missions :

• Remote dans le monde entier

• Présentiel en France & UE

Français | Anglais | Arabe courants

Facturation légale depuis la France (SIRET opérationnel)

Besoin de quelqu’un qui parle votre langue (au sens propre comme au figuré) et qui délivre dès le premier jour ?

Contactez-moi :– réponse rapide.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Allianz
Project Manager / Lead Business Analyst
BANKING AND INSURANCE
February 2024 - December 2025 (1 year and 10 months)
Paris, France
Led RUN for customer-facing insurance portals, strengthening platform reliability and improving
incident resolution time by 22% while maintaining 98% SLA compliance.
• Translated business requirements into actionable technical specifications for Dev/QA/Infra teams,
accelerating delivery cycles and reducing recurrent billing/transaction anomalies by 35%.
• Built and maintained governance dashboards to steer project delivery, increasing reporting ac-
curacy and enabling faster decision-making by 40%.
Open API Project Management PMO
Groupement des Mousquetaires
Project Manager PMO
RETAIL (LARGE RETAILERS)
January 2020 - February 2024 (4 years and 1 month)
Paris, France
Oversaw RUN for enterprise systems across data, infra, and operations, ensuring 97% SLA adherence.
Drove incident mgmt, monitoring upgrades, and automation, reducing major incidents by 28%.
• Improved data quality workflows; reduced operational correction cycles by 4 days/month through
CI/CD-driven automation.
Java API Retail PMP
Klee Group
Project Manager
January 2019 - December 2019 (11 months)
Le Plessis-Robinson, France
Oversaw delivery across several parallel SaaS projects, optimizing allocation of shared develop-
ment and support resources to meet deadlines and maintain service quality.
• Drove backlog governance and defect triage processes, enabling more informed decision-making
and reducing production-level incidents by 30
• Instituted regular steering meetings and consolidated dashboards, enhancing visibility for project
managers and clients and streamlining cross-team coordination.
Java archivage PostgreSQL PMP Méthode agile