About Amira
French
Native or bilingual
English
Fluent
Experience
- Don't Call Me JennyferChargée de Projets CRMRETAIL (LARGE RETAILERS)September 2022 - Today (3 years and 9 months)St.-Ouen, FranceMise en place de la stratégie CRM :- Programmation de campagnes email, SMS, push notifications, définition de ciblages et routages- Rédaction de briefs et gestion des retours créas- Gestion de projet : refonte des triggers et des emails transactionnels- Veille concurrentielle hebdomadaire et benchmark
- RainbowCustomer Happiness ManagerHEALTH AND WELLNESSSeptember 2021 - August 2022 (11 months)Paris, FranceGestion de la relations clients :- Rédaction d'articles sur le thème du bien-être, des plantes adaptogènes, et de la beauté- Gestion des campagnes newsletters (rédaction, création, ciblage, routage et analyse)- Gestion des réclamations clients
- KIKO MILANOAssistante Responsable de MagasinSeptember 2020 - August 2021 (11 months)74100 Annemasse, France
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Education
- Master of ScienceGrenoble Ecole de Management2021Master of Science - MS, Fashion, Design and Luxury Management
- Certificate, Fashion and sustainabilityLondon College of Fashion, University of the Arts London2020Certificate, Fashion and sustainability