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Managed day to day and transport operations, overseeing 10,000+ shipments including inbound support, shipment validation, tracking, incident resolution, and coordination between shippers, carriers, and internal product, tech, and sales teams Owned B2B customer success activities for a portfolio of 30 shippers, from onboarding to retention, monitoring CS KPIs (retention, churn signals, NPS, upsell, cross-sell). Provided structured product feedback and bug tracking via Jira, conducted large-scale transport benchmarks, leveraged TMS tools, supported customer collections

Optimized warehouse operations and workflows (receiving, storage, order preparation, shipping) in a time-critical, event-driven environment Reduced order preparation time by 30% by standardizing processes and improving task prioritization, while maintaining a very low error rate Led and trained warehouse teams (handlers, apprentices, temporary staff) and managed transportation and logistics costs (Chronopost, Geodis, EuroExpress) using ERP tools (CEGID)

Built and maintained a competitive intelligence framework to track market trends, competitor activity, and brand positioning Conducted monthly market and brand performance analyses, translating data and cross-functional inputs into actionable recommendations for specific categories and initiatives