Description

🚀 10+ ans d’expérience aux États-Unis en Product Management, sur des produits SaaS et AI-powered.

📈 Experte en stratégie produit et exécution : définition de roadmap, priorisation de features, lancement de produits scalables et centrés sur l’expérience utilisateur (UX).
🤖 Spécialiste AI & LLM : conception de solutions intelligentes, data-driven, augmentant la productivité des équipes et l’engagement utilisateur.
🌟 Impact mesurable : augmentation de l’adoption produit, gains de productivité, croissance du revenu et satisfaction client.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 10km)

Genesys
Principal Product Manager, Conversational AI & Self Service Orchestration
SOFTWARE PUBLISHING
May 2023 - August 2025 (2 years and 3 months)
New York, United States
Defined and executed product vision for Genesys Cloud self-service orchestration platform, driving adoption across thousands of enterprise customers, increasing the platform's ARR growth from ~$1.4B in FY 2024 to nearly $1.9B by Q4 FY 2025
Launched AI Studio, the centralized workbench for designing, deploying, and managing AI-powered customer experiences—accelerating time-to-market for enterprise AI solutions by 50% and enabling scalable adoption across voice and digital channels.
Introduced AI Guides, empowering business users to design AI-driven virtual agents without engineering resources—boosting customer team productivity by 80% and improving first-contact resolution rates by 30%.
Drove product strategy for Genesys Cloud Architect, a low-code orchestration builder used by thousands of enterprises to power end-to-end customer journeys, routing, and automation, scaling to millions of daily interactions.
Product management
Pypestream
Principal Product Manager / Directeur Produit / VP Products
SOFTWARE PUBLISHING
February 2016 - August 2022 (6 years and 6 months)
New York, United States
Launched and grew Pypestream’s Conversational AI platform from 0 to 1M+ monthly active users across 30+ languages, meeting WCAG2.1 accessibility and SOC II compliance
Launched a no-code/low-code platform empowering business users to build apps and introduced a self-service documentation portal, reducing the marginal cost to onboard and support customers by 60%
Managed a team of 7 product managers, designers, and data scientists to become highly effective and focus on achieving impactful business and product outcomes
Led 5 global product teams of 10+ engineers, designers, and PMs in setting priorities and measuring tangible impact while fostering a team culture of learning and collaboration
Achieved 20% engagement increase by introducing an omnichannel connecto,r empowering users to engage using messaging platforms such as Facebook Messenger, Instagram, Apple’s Business Chat
Launched a new customer-facing API, reducing developers’ integration build time from 8 weeks to 2 days
Reduced deployment time by 83% by designing and implementing cross-functional product squads, resulting in a significant increase in product delivery efficiency and customer satisfaction
Product management
SportChaser
Co-founder & Head of Product
SPORTS
February 2013 - February 2016 (3 years)
New York, United States
Founded and scaled SportChaser, a digital platform that connected sports fans with 20,000+ live games and sports-viewing venues across 50+ U.S. cities.
Built and led cross-functional team of engineers, designers, and marketers; managed full product lifecycle from concept to market adoption.
Secured partnerships with major venues, and hospitality groups to expand event coverage and drive customer acquisition.
Grew user base to 200,000+ sports fans, increasing monthly active users by 3x year-over-year through data-driven growth marketing and SEO strategy.
Product management