Name: ServiceNow Architect / Product Owner
Price: 920 EUR
Availability: InStock

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Issy-les-Moulineaux (up to 50km)

Colas Digital Solutions
Product Owner
August 2021 - Today (4 years and 11 months)
Vélizy-Villacoublay, France
Management of the ServiceNow platform and two international teams (France & Morocco)
ITSM, SAM, SIR platform: Expertise in Incident, Request, Change, Service Portal, Asset & CMDB, SAM
Advanced expertise in MID Servers: architecture, implementation, in-depth understanding, load and performance management
Cross-functional role: manager, architect, developer, Agile PO, business analyst (AMOA), project manager, technical lead and solution designer
Leading ServiceNow upgrades: lead, communication, UAT strategy, testing, deployment and delivery
Design and deployment of high business-value services: software billing and mobile telephony (carrier
API, mobile CI/line lifecycle, HMAC-SHA256 secure payments, mobile billing)
Extensive automation: advanced workflows, API integrations, RPA, internal AI for CMDB, intelligent incident assignment based on capacity
International platform deployment: onboarding of new legal entities and adaptation to local contexts
Leading international ServiceNow platform transitions following acquisitions: on-site travel, negotiation, presentations, planning and coordination with senior management
Implementation of an SDLC (Agile methodology) integrated into ServiceNow, connected to Requests for development governance and oversight
Development of a custom Newsletter module (videos, training materials, targeted or global communications) to support platform adoption and communication
Contribution to platform strategy, governance and technology monitoring
XPO Logistics
Architect / Project Manager
LOGISTICS AND SUPPLY CHAIN
August 2019 - August 2021 (2 years)
Paris, France
End-to-end management of the XPO Europe Service Catalog overhaul
Multi-skilled involvement: policy scoping, pre-sales, project consulting and oversight, solution design, development, architecture
Facilitation and ownership of functional workshops
Design of functional and technical specifications
European-scale solution deployment, including change management
SNCF
AMOA Offer Integration Pilot
October 2018 - June 2019 (8 months)
Paris, France
Contribution to the digitalization, centralization and modernization of the group's information systems
Management of service offering consolidation onto a single ServiceNow portal
Coordination and integration of service offerings from the group's various entities
Business analyst (AMOA) role with strong contribution to both product and technical vision
Participation in portal governance and user experience optimization