Alexia Serexhe

. Reviewed and updated internal compliance procedures to ensure alignment with regulatory requirements applicable to a payment institution.

• · Performed a gap analysis of the existing framework against market standards and practices observed in comparable institutions.

• · Developed practical recommendations to enhance the compliance framework and strengthen first- and second-line controls.

• · Supervised and coached junior consultants, including reviewing deliverables, providing guidance, and helping to set priorities.

• · Investigated and resolved complex KYC, AML, onboarding and remediation cases requiring enhanced review. . Identified weaknesses in the existing framework and proposed corrective actions to address control gaps.

• · Prepared status updates, summary notes and management reporting.

• · Conduct alert review and triage, distinguishing true matches from false positives across PEP, sanctions, and adverse media screenings. . Perform risk assessment and apply Enhanced Due Diligence (EDD) measures, including escalation of high-risk cases to Compliance or to the Compliance Committee. . Ensure sanctions compliance by identifying direct/indirect exposure, triggering asset freezes/blocks, and reporting to competent authorities where required.

◦ · Analyze adverse media hits to assess credibility, relevance, and materiality, and determine reputational and financial crime implications. . Maintain robust documentation and audit trails to evidence compliance decisions and regulatory adherence.

. Reviewed and enhanced KYC files to ensure completeness, accuracy, and alignment with internal policies and regulatory expectations.

• · Performed due diligence reviews and risk assessments for client onboarding and periodic refresh processes.

• · Identified documentation gaps and coordinated remediation actions with internal stakeholders.

• · Prepared clear case summaries and escalation notes to support decision-making and audit readiness.