Description

✅ Consultante Salesforce | Certifiée Admin, Business Analyst, AI & OmniStudio | Optimisation CRM & Digitalisation

Vous cherchez à gagner en efficacité commerciale, à structurer votre CRMou à automatiser vos processus?

Je vous accompagne de manière agile et concrète, de la réflexion stratégique à la mise en œuvre opérationnelle sur Salesforce.

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🔹Mon approche :

Je traduis vos besoins métiers en solutions Salesforce simples, durables et efficaces.

J’interviens souvent dans des contextes internationaux et multiculturels, et je privilégie une communication claire et des résultats mesurables.

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🔹Ce que je vous apporte :

Mise en place ou refonte de votre Salesforce (Sales Cloud, Service Cloud)
Automatisation de tâches répétitives (flows, email journeys, rapports)
Optimisation de la relation client et des performances commerciales
Cadrage fonctionnel et accompagnement des équipes internes
Intégration des bonnes pratiques (Green IT, UX, data qualité)

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🔹Certifications Salesforce :

Administrator
Business Analyst
AI Associate
OmniStudio Consultant

(Et d’autres outils maîtrisés : Notion, Excel avancé, Python, etc.)

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🔹Types de projets réalisés :

Refonte CRM pour une équipe commerciale internationale (12 pers.)
Mise en place de dashboards décisionnels pour la direction
Conception de 500+ cas de test et plus de 120 user stories livrées
Formation utilisateurs & onboarding sur mesure

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💬 Trilingue 🇫🇷 🇵🇹 🇬🇧🇪🇸, je suis habituée aux environnements hybrides ou 100% télétravail.

👉 Discutons ensemble de vos besoins Salesforce : que ce soit pour un audit express, une mission courte ou un accompagnement continu, je suis disponible à temps partiel, avec réactivité et bienveillance.

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Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Native or bilingual
German
Conversational
Arabic
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

KAUST,
Research Scientist
April 2025 - May 2025 (1 month)
Osaka, Japan
• Translated marine restoration research into engaging narratives for international audiences, supporting KAUST's science communication strategy.
• Collaborated with coral restoration teams to communicate technical insights, drawing on prior 3D printing and reef rehabilitation experience.
• Aligned storytelling and sustainability messaging across stakeholders, exhibitors, Expo organizers and sustainability goals.
• Captured high-impact stories for digital outreach; integrated a CRM tool to track leads and engagement metrics.
• Strengthened cross-cultural and interdisciplinary collaboration skills in a high-profile international setting, enhancing understanding of science diplomacy and environmental technology transfer.
Accenture
Business Analyst & Team Lead
October 2023 - Today (2 years and 8 months)
• Stakeholder Management: Supported the cross-departmental negotiation, ensuring project alignment with business needs.
• Process Optimization: Led the redesign and enhancement of internal tools (CRM and knowledge systems), improving traceability, documentation quality, and cross-team efficiency.
• Risk & Compliance Analysis: Evaluated risks and opportunities, contributing to compliance, sustainability, and operational resilience.
• International Collaboration: Facilitated coordination between multiple regional teams (France, Portugal, and beyond), bridging communication gaps for effective business execution.
• Agile & Project Management: Implemented 50+ user stories in an Agile/SaFe environment, designed and executed 100+ test cases, and supported the Scrum Master/Product Owner.
• Leadership & Team Management: Led a cross-functional team of 12 and handled new member onboarding.
• Sustainability Advocate: Advocated for and implemented Green Software Practices as part of digital sustainability responsibilities, aligning with corporate ESG goals.
AIESEC
Youth iGTa ST Team Member (NGO)
August 2021 - February 2022 (6 months)
• Reviewed 200+ international applications; facilitated onboarding for 8 foreign interns | Secretary for general assemblies
• Supported contract negotiation and managed third-party partnerships, ensuring legal and compliance alignment across recruitment efforts.