Description

I have a large experience in IT project management, working on global transformation programs, in both Infrastructure and application area.

I am passionate about deploying best pratices and processes, coaching teams to optimize customer Services using my expertise in ServiceNow, ITIL, and GxP.

I am a collaborative and adaptable leader who works with diverse and global teams, supporting digital transformation and innovation.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Saint-Maur-des-Fossés (up to 50km)

SANOFI
Knowledge Management Process Owner
April 2017 - June 2019 (2 years and 2 months)
1113 Dragon St, Dallas, TX 75207, USA
KM process & tool deployment to all IT services leveraging ServiceNow ITSM solution. In scope audiences: End-user (Self-Help portal), Chatbot, Service Desk team, Application Maintenance team, Infrastructure team.
BNP PARIBAS
Consultant Program director assistant
BANKING AND INSURANCE
November 2020 - April 2024 (3 years and 6 months)
93100 Montreuil, France
Global ServiceNow Secops/IRM/VR/BMC Transformation program. Application Service Management implementation (Incident, Problem, Change, Release, Agile, Service Request, Service KPI) across on-shore/off-shore team (>60 teamates).
Suez
Security Consultant
July 2019 - March 2020 (8 months)
La Défense, France
Support Security Assurance Plan definition as part of IT contract management. Support Project Security Risk Assessment and Risk Mitigation