Name: Helpdesk/ Servicedes Application support
Price: 550 EUR
Availability: InStock

Languages

English
Native or bilingual
French
Native or bilingual
Dutch
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

IHECS BRUSSELS SCHOOL (Journalism and communication)
Helpdesk support
September 2024 - Today (1 year and 9 months)
• Provide first-level technical support to users via telephone, e-mail or chat.
• Diagnose and resolve technical problems related to hardware, software, networks and applications.
• Record and track incidents in a ticket management system.
• Assist users in the configuration and use of software and operating systems.
• Escalate complex problems to third-level support teams if necessary.
• Install, configure and troubleshoot IT equipment such as PCs, printers and peripherals.
DG SCIC (European commission)
Servidesk analyst / Conference support
February 2020 - June 2024 (4 years and 4 months)
• Help users starting Teams , Skype or Webex meeting using Clickshare or the touch Panel
• Guidance using different video-conferencing system (Webex, Teams, Skype)
• Troubleshooting issue with Audio-Video equipment
• Restarting Barco
• Synchronizing Clickshare with the Barco
• Room Monitoring system (Horizon)
• Managing , troubleshooting room reservation in Mira
• Conception and organization of user documentation .
DG EAC (European commission)
Application support
January 2014 - December 2019 (5 years and 11 months)
Bruxelles, Belgium
. Diagnose and resolve incidents related to the DG EAC’s specific software (EplusLink, MT+, SAP BO reporting).
. Proactively address client’s requests in the intend to learn and understand them better to avoid future repetition.
. Managing information by ensuring tickets notes are kept up to date and are completely detailed.
. Scheduled monitoring of the incident and reporting statistics to the hierarchy.
. User manual redaction in wiki (collaborative platform) and training for SAP