Adnane Chehouani

Quality and compliance assessment Leading training sessions and coaching Compliance with quality standards and processes Analysis of performance indicators (CSAT, Quality, Conversion Rate, and VA) Skills development for new recruits Monitoring of indicators: sales compliance, CSAT, conversion rate, phone/email quality Leading quality training sessions and continuous improvement workshops Writing quality monitoring reports and non-compliance alerts

service

Respond to customer requests by phone, email, or chat. Resolve customer issues and complaints efficiently. Work as part of a team to achieve customer service goals. Contribute to the continuous improvement of customer service quality.