Description

Responsable des Opérations axé sur les résultats, avec une vaste expérience dans

l'optimisation des fux de travail, l'amélioration de l'effcacité et la constitution d'équipes dans

divers secteurs. Compétent en gestion de projet, succès client et amélioration des processus,

avec un historique de gestion d'équipes interfonctionnelles pour atteindre les objectifs

commerciaux. Grande expertise dans la résolution de problèmes basée sur les données,

l'excellence client et le leadership stratégique. Capacité prouvée à créer des opérations à

partir de zéro.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Marseille (up to 50km)

YASSIR
Business Operations Manager
E-COMMERCE
October 2022 - Today (3 years and 8 months)
Paris, France
Built and managed a cross-functional team of 25 people, creating the Customer Success
department from scratch to drive customer retention and improve service quality.
Developed operational strategies to streamline workfows and enhance project delivery.
. Analyzed project data and created reports to present to senior management,
resulting in improved decision-making
• Developed processes to improve workflow and streamline project operations
• Led a team of operations personnel to successfully complete a major project
on time and within budget
• Monitored and reported project progress, costs and timelines, allowing for
informed decision-making by senior management
• Established performance metrics and key performance indicators (KPIs) to
track operational progress and ensure the success of initiatives
• Negotiated contracts and agreements with vendors and suppliers to ensure
favorable terms and conditions
Yababa GmbH
Expansion manager
INTERNET OF THINGS (IOT)
February 2022 - September 2022 (8 months)
Berlin, Germany
Spearheaded expansion efforts across multiple regions, ensuring that new markets were
equipped with customer excellence initiatives and operational processes that ensured
smooth roll-outs.
• Identifed and capitalized on new market opportunities, increasing market share by
12% in key regions.
• Developed comprehensive market analysis and competitive landscape studies,
facilitating a strategic expansion plan.
• Launched customer-centric programs that improved customer retention by 10%
Rocket delivery
Operations manager
INTERNET OF THINGS (IOT)
April 2021 - May 2022 (1 year and 2 months)
Paris, France
Managed operations and played a pivotal role in driving customer success initiatives to
ensure seamless service delivery and improve client satisfaction metrics.
• Developed and implemented a KPI monitoring system to improve project
performance.
• Created a budgeting system to improve financial forecasting accuracy and
logistics forecast.
• Negotiated favorable contracts with Fleet suppliers to ensure cost savings.
• Collaborated with cross-functional teams to ensure the successful launch of
the app
• Collaborated with marketing team to launch a successful digital marketing
campaign